Audyense
Freshsales
VerifiedSales & CRM · www.freshworks.com/crm/sales/
Overview
Freshsales is Freshworks' entry in the CRM category — built-in phone, email, and Freddy AI-driven lead scoring at a price point below Salesforce. It fits mid-market teams already using other Freshworks products, or anyone wanting a bundled phone system without a separate telephony vendor.
The problem Freshsales solves
Small sales teams often stall out setting up a CRM because it takes too much configuration before it's usable. Freshsales solves that with a system reviewers describe going from signup to a working pipeline in under an hour, with a built-in phone system so there's no separate dialer to buy or integrate.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: Free. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Freshdesk, Freshchat, Mailchimp, HubSpot, QuickBooks, Xero. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/19/2026; pricing and features can change.
How to evaluate Freshsales
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for Small-to-mid-size sales teams wanting quick CRM setup without heavy IT lift., Teams wanting built-in phone/telephony bundled instead of a separate dialer tool., Businesses already using other Freshworks products (Freshdesk, Freshchat).. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can Freshsales complete the critical workflow without manual work outside the product?
- Do the recorded connections (Freshdesk, Freshchat, Mailchimp, HubSpot) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/19/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- Small-to-mid-size sales teams wanting quick CRM setup without heavy IT lift.
- Teams wanting built-in phone/telephony bundled instead of a separate dialer tool.
- Businesses already using other Freshworks products (Freshdesk, Freshchat).
Not a fit if
- Enterprises needing deep, highly customizable reporting or BI out of the box.
- Teams requiring extensive native third-party integrations beyond Freshworks' core marketplace.
Why it’s listed
- Bundled phone system removes the need for a separate telephony vendor.
- Priced below Salesforce while still shipping AI lead scoring out of the box.
Pricing
Free
FreeFor small teams starting out with core CRM basics.
- Up to 3 users
- Web forms & Kanban view
- Built-in phone
- Email templates
Growth
$9 per user / monthCore CRM and pipeline management for growing teams.
- Kanban view & contact lifecycle stages
- Basic workflows
- SMS/WhatsApp, product catalog
Pro
$39 per user / monthAdds automation and multi-pipeline sales management.
- AI-based contact scoring & deal insights
- Territory management
- Sales sequences, multiple pipelines
Enterprise
$59 per user / monthAdvanced governance and customization for large sales orgs.
- Forecasting insights
- Field-level permissions
- Custom modules
- Sandbox environment, audit logs
Features
Integrations
Security & compliance
Pros & cons
Pros
- Fast setup — reviewers describe going from signup to a working pipeline in under an hour.
- Responsive customer support and onboarding.
- Feature-rich for the price, especially the built-in phone/dialer.
- AI-driven lead scoring and deal insights help prioritize leads.
Cons
- Reporting and analytics are considered basic, lacking customization.
- Limited customization on lower-priced plans.
- Occasional integration/technical glitches (email, web forms, telephony).
- Onboarding and documentation can feel dated for some users.
What we found
Reviewers frequently call out the bundled phone system and price point relative to Salesforce as the reason they switched. The most repeated criticism is inconsistent accuracy from Freddy AI's lead scoring out of the box, and slower support response times as account volume scales up.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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