Refund policy

Browsing the Audyense platform is free. If you purchase a paid service directly from Audyense (for example, a sponsored or premium tool listing) and you’re not happy with it, we’ll refund you. We’d rather give a fast refund than have an unhappy customer.

Contact us within 30 days of your purchase through the contact page, including the order or account email used at checkout and a short note on what wasn’t working for you. You don’t need to give an extensive justification — “this wasn’t a good fit” is a valid reason.

Once we confirm the request, we issue the refund to your original payment method. Depending on your bank or card provider, it can take a few business days to appear on your statement after we process it.

This policy covers services purchased directly from Audyense. It does not cover purchases you make with a third-party vendor listed in our catalog — those are governed by that vendor’s own refund and cancellation terms, and you should contact them directly.

• Does browsing Audyense cost anything? No. Browsing the platform is free.
• What should I include? The account email or order details, plus a short explanation of what did not work for you.
• When will the refund appear? After we process it, your bank or card provider may take a few business days to show it.
• What if I bought directly from another vendor? Contact that vendor directly: its own refund and cancellation terms apply to that purchase.

Questions about a refund can be sent through the contact page.