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Side-by-side record

Freshsales vs. Starnus

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Freshsales starts at Free per seat, versus Starnus at $50. Starnus carries the higher aggregate rating (5.0/5 vs 4.4/5).

Full comparison

Freshsalesfrom Free
Starnusfrom $50 EUR per month (Pro)
Audyense Score81ASStrong44AS*Low
PositioningFreshworks' mid-market CRM with built-in phone and AI lead scoring.AI SDR platform that runs outbound prospecting, enrichment, outreach, and follow-ups on autopilot.
Free tierYesNo
DeploymentCloud / SaaSCloud / SaaS
Best fitSMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • FreeFree
  • Growth$9
  • Pro$39
  • Enterprise$59
  • Pro$50
  • Pro+$125
  • Ultra$250
  • Managed Service$900
Custom objectsPartialPro plan and above—
Workflow automationYes—
AI featuresYesFreddy AI—
Native callingYes—
Public APIYes—
Email & calendar syncYes—
Reporting & dashboardsPartialBuilt-in dashboards, limited depth—
Mobile appYesFull-featured iOS/Android with offline mode—
Lead scoringYesFreddy AI contact/lead scoring, Pro tier+—
Sales forecastingYesFreddy-powered forecast dashboard, Enterprise—
Integrations verified100+—
Aggregate rating4.4 · 1.1k reviews5.0 · 2 reviews
Integrations
FreshdeskFreshchatMailchimpHubSpotQuickBooksXero+7 more
SmartleadUnipileHubSpotPerplexity
Security & compliance
SOC 2 Type IIISO 27001PCI DSSGDPR+1 more
—
Pros
  • Fast setup — reviewers describe going from signup to a working pipeline in under an hour.
  • Responsive customer support and onboarding.
  • Feature-rich for the price, especially the built-in phone/dialer.
  • AI-driven lead scoring and deal insights help prioritize leads.
  • Fast automated ICP and prospect-list generation
  • Combines email and LinkedIn outreach in one flow
  • Cheaper than enterprise AI-SDR alternatives
Cons
  • Reporting and analytics are considered basic, lacking customization.
  • Limited customization on lower-priced plans.
  • Occasional integration/technical glitches (email, web forms, telephony).
  • Onboarding and documentation can feel dated for some users.
  • No independent review-platform rating found to verify real-world satisfaction
  • Credit-based limits on leads/messages per tier
Visit Freshsales ↗Visit Starnus ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Freshsales

Freshsales is Freshworks' entry in the CRM category — built-in phone, email, and Freddy AI-driven lead scoring at a price point below Salesforce. It fits mid-market teams already using other Freshworks products, or anyone wanting a bundled phone system without a separate telephony vendor.

A particularly good fit for: Small-to-mid-size sales teams wanting quick CRM setup without heavy IT lift. Teams wanting built-in phone/telephony bundled instead of a separate dialer tool. Businesses already using other Freshworks products (Freshdesk, Freshchat).

May be a poor fit if: Enterprises needing deep, highly customizable reporting or BI out of the box. Teams requiring extensive native third-party integrations beyond Freshworks' core marketplace.

Starnus

Starnus is an agentic outbound sales platform for B2B teams that want to move from ICP definition to lead discovery, enrichment, personalized outreach, and reply tracking inside one workflow. It positions itself as an AI employee for outbound sales, with the goal of reducing the manual work involved in running lean GTM motions.

A particularly good fit for: Solo founders and small B2B teams doing outbound without a dedicated SDR

May be a poor fit if: Enterprises needing established vendor track record and reviews

Pricing and plan structure

Freshsales: Published starting price Free

  • FreeFree
  • Growth$9 per user / month
  • Pro$39 per user / month
  • Enterprise$59 per user / month

Starnus: Published starting price $50 EUR per month (Pro)

  • Pro$50 EUR/month
  • Pro+$125 EUR/month
  • Ultra$250 EUR/month
  • Managed Service$900 EUR/month starting

Capabilities worth validating

  • Freshsales: Custom objects, Workflow automation, AI features, Native calling, Public API Integrations include Freshdesk, Freshchat, Mailchimp, HubSpot.
  • Starnus: the record has no feature-level evidence yet; verify the workflow directly. Integrations include Smartlead, Unipile, HubSpot, Perplexity.

Questions to answer before switching

  • Does Freshsales's selected plan include the features and limits we need?
  • Does Starnus's selected plan include the features and limits we need?
  • Does the exact integration path for Freshdesk, Freshchat, Mailchimp support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Sales & CRM tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Sales & CRM workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Freshdesk, Freshchat, Mailchimp: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Some signals in these records are still incomplete. Treat that as a prompt to validate the workflow directly, not as a claim that a feature does not exist.

Research basis

Last checked: 2026-08-05. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Freshsales product site, G2; Starnus product site, Product Hunt, Starnus