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Side-by-side record

Fathom vs. Freshsales

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Freshsales starts at Free per seat, versus Fathom at $15. Fathom carries the higher aggregate rating (5.0/5 vs 4.4/5).

Full comparison

Fathomfrom $15 per user/month, billed annually (Team plan, 2+ users)
Freshsalesfrom Free
Audyense Score76AS*Strong81ASStrong
PositioningFree AI notetaker for Zoom, Teams, and Google MeetFreshworks' mid-market CRM with built-in phone and AI lead scoring.
Free tierYesYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketSMB, Mid-market
Pricing plans
  • Team$15
  • FreeFree
  • Growth$9
  • Pro$39
  • Enterprise$59
Custom objects—PartialPro plan and above
Workflow automation—Yes
AI features—YesFreddy AI
Native calling—Yes
Public API—Yes
Email & calendar sync—Yes
Reporting & dashboards—PartialBuilt-in dashboards, limited depth
Mobile app—YesFull-featured iOS/Android with offline mode
Lead scoring—YesFreddy AI contact/lead scoring, Pro tier+
Sales forecasting—YesFreddy-powered forecast dashboard, Enterprise
Integrations verified—100+
Aggregate rating5.0 · 6.9k reviews4.4 · 1.1k reviews
Integrations
ZoomMicrosoft TeamsGoogle MeetSlack
FreshdeskFreshchatMailchimpHubSpotQuickBooksXero+7 more
Security & compliance
SOC 2 Type IIGDPRHIPAA
SOC 2 Type IIISO 27001PCI DSSGDPR+1 more
Pros
  • Free plan is fully featured for unlimited recordings/transcripts
  • Very high user satisfaction and ease-of-use scores on G2
  • Deep CRM and calendar integrations, plus MCP/API access
  • Fast setup — reviewers describe going from signup to a working pipeline in under an hour.
  • Responsive customer support and onboarding.
  • Feature-rich for the price, especially the built-in phone/dialer.
  • AI-driven lead scoring and deal insights help prioritize leads.
Cons
  • Managing multiple notetaker bots in one meeting can be clunky per reviews
  • Reporting and analytics are considered basic, lacking customization.
  • Limited customization on lower-priced plans.
  • Occasional integration/technical glitches (email, web forms, telephony).
  • Onboarding and documentation can feel dated for some users.
Visit Fathom ↗Visit Freshsales ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Fathom

Fathom is an AI meeting notetaker that records, transcribes, and summarizes calls across Zoom, Google Meet, and Microsoft Teams, with searchable call history, AI-generated action items, and coaching scorecards on higher tiers.

A particularly good fit for: Individuals and teams wanting a strong free-forever meeting notetaker

May be a poor fit if: Teams needing deep sales conversation analytics beyond notetaking

Freshsales

Freshsales is Freshworks' entry in the CRM category — built-in phone, email, and Freddy AI-driven lead scoring at a price point below Salesforce. It fits mid-market teams already using other Freshworks products, or anyone wanting a bundled phone system without a separate telephony vendor.

A particularly good fit for: Small-to-mid-size sales teams wanting quick CRM setup without heavy IT lift. Teams wanting built-in phone/telephony bundled instead of a separate dialer tool. Businesses already using other Freshworks products (Freshdesk, Freshchat).

May be a poor fit if: Enterprises needing deep, highly customizable reporting or BI out of the box. Teams requiring extensive native third-party integrations beyond Freshworks' core marketplace.

Pricing and plan structure

Fathom: Published starting price $15 per user/month, billed annually (Team plan, 2+ users)

  • Team$15 per user/month

Freshsales: Published starting price Free

  • FreeFree
  • Growth$9 per user / month
  • Pro$39 per user / month
  • Enterprise$59 per user / month

Capabilities worth validating

  • Fathom: the record has no feature-level evidence yet; verify the workflow directly. Integrations include Zoom, Microsoft Teams, Google Meet, Slack.
  • Freshsales: Custom objects, Workflow automation, AI features, Native calling, Public API Integrations include Freshdesk, Freshchat, Mailchimp, HubSpot.

Questions to answer before switching

  • Does Fathom's selected plan include the features and limits we need?
  • Does Freshsales's selected plan include the features and limits we need?
  • Does the exact integration path for Zoom, Microsoft Teams, Google Meet support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Sales & CRM tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Sales & CRM workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Zoom, Microsoft Teams, Google Meet: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Some signals in these records are still incomplete. Treat that as a prompt to validate the workflow directly, not as a claim that a feature does not exist.

Research basis

Last checked: 2026-08-05. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Fathom product site, G2, Capterra; Freshsales product site, G2