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Userlike

Userlike

Customer Support · www.userlike.com

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Overview

Userlike is a customer-service platform that combines website chat, messaging channels, video and screen sharing, chatbots, analytics, and AI automation. It is aimed at teams that want a quick way to engage customers across web and messaging channels while retaining a practical agent workspace, GDPR-focused controls, and APIs for custom workflows.

Best for

  • SMB customer-service teams
  • Websites needing live chat and messaging
  • European teams prioritizing GDPR-friendly support

Not a fit if

  • Large contact centers needing deep workforce management
  • Buyers seeking a full CRM
  • Teams that do not use conversational channels

Why it’s listed

  • Accessible free entry point
  • Clear public pricing
  • Strong GDPR and messaging orientation
  • Useful for sales and support on the same website

Pricing

Free

Free

One-seat website chat with core conversations and file sharing.

  • Website chat
  • Unlimited conversations
  • Feedback

Team

€90 month

Messaging, translation, video, basic API, and up to four seats.

  • Messaging
  • Video calls
  • Basic API

Corporate

€290 month

Ten seats, analytics, and broader customer communication features.

  • Analytics
  • More channels
  • Automation

Flex

Custom pricing

Enterprise routing, full API access, organizations, and account support.

  • Full API
  • Advanced routing
  • Account manager

Features

AnalyticsMeasures support and conversation performance.
APIsProvides messaging, chatbot, analytics, and client APIs.
Website chatEmbeds chat on websites and pages.
Messaging channelsSupports WhatsApp, Messenger, Telegram, SMS, and custom channels.
Chat routingRoutes conversations by skill and team.
AI automationAdds chatbot and automation capabilities.
Video and screen sharingSupports richer customer conversations.
GDPR controlsIncludes privacy and deletion controls.

Integrations

WhatsAppFacebook MessengerTelegramSMSGoogle Analytics 4GPT-4ZapierREST APIMessenger APIChatbot APIAnalytics APIEmail

Security & compliance

GDPR

Pros & cons

Pros

  • Free plan
  • Transparent pricing
  • Messaging and chat breadth
  • Good API and automation coverage

Cons

  • Some channels and AI features are add-ons
  • Seat limits differ by tier
  • Advanced routing is higher-tier
  • Less suited to very large contact centers

What the record shows

4.4/5
No reviews yet aggregatedLast checked 2026-08-18
G2 ↗Capterra ↗

Userlike’s current pricing page lists Free, Team from €90/month, Corporate from €290/month, and Flex custom pricing; it also reports 4.4/5 on G2 and 4.6/5 on Capterra.

Summary and score aggregated from public review platforms. We link to original reviews rather than reproducing them — read the source before deciding.

User reviews

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