AudyenseSide-by-side record
Desk365 vs. Userlike
Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.
The short version
Userlike starts at Free per seat, versus Desk365 at $144. Desk365 carries the higher aggregate rating (4.9/5 vs 4.4/5).
Full comparison
Desk365from $144 per agent/month, billed annually | Userlikefrom Free | |
|---|---|---|
| Audyense Score | 57AS*Fair | 29AS*Low |
| Positioning | AI-powered helpdesk built for Microsoft Teams and email support | AI-powered messaging and live chat for customer teams |
| Free tier | No | Yes |
| Deployment | Cloud / SaaS | Cloud / SaaS |
| Best fit | Startup, SMB, Mid-market | Startup, SMB, Mid-market |
| Pricing plans |
|
|
| AI features | YesAI Agent for autonomous query resolution plus AI Copilot for response drafting, ticket summarization, and KB article generation; included from the Plus tier with usage-based AI credits. | — |
| Automation & macros | YesConfigurable automation macros triggered on ticket creation/update, plus time-based automations on higher tiers. | — |
| CSAT & satisfaction surveys | YesCSAT surveys included starting on the Plus plan. | — |
| Knowledge base & help center | YesInternal and customer-facing knowledge base with multi-brand portals and AI-assisted article generation. | — |
| Live chat & messaging | YesCustomizable live chat/web widget with canned responses, embeddable on websites and SharePoint sites. | — |
| Mobile app | PartialNo dedicated native iOS/Android app; mobile access is via responsive web apps and the Microsoft Teams mobile app/bot. | — |
| Omnichannel support | YesUnified inbox spanning Microsoft Teams, email, web widget, web forms, and customer portal. | — |
| Public API | YesDocumented REST API (v3, OpenAPI spec) available per-subdomain with an API key, requested via support. | — |
| Reporting & dashboards | PartialBasic reports on Standard, multiple dashboards on Plus+, but reviewers note reporting needs more dynamic/customizable components. | — |
| Shared inbox & ticketing | YesSingle unified inbox aggregating requests across all connected channels. | — |
| SLA management | YesSLA monitoring with reminders before due dates and infraction alerts, included from the Standard tier. | — |
| Analytics | — | YesMeasures support and conversation performance. |
| APIs | — | YesProvides messaging, chatbot, analytics, and client APIs. |
| Website chat | — | YesEmbeds chat on websites and pages. |
| Messaging channels | — | YesSupports WhatsApp, Messenger, Telegram, SMS, and custom channels. |
| Chat routing | — | YesRoutes conversations by skill and team. |
| AI automation | — | YesAdds chatbot and automation capabilities. |
| Video and screen sharing | — | YesSupports richer customer conversations. |
| GDPR controls | — | YesIncludes privacy and deletion controls. |
| Integrations verified | — | — |
| Aggregate rating | 4.9 · 12 reviews | 4.4 · No reviews yet |
| Integrations | Microsoft TeamsMicrosoft 365Microsoft Entra IDMicrosoft Power AutomateMicrosoft Power BIMicrosoft Copilot Studio+6 more | WhatsAppFacebook MessengerTelegramSMSGoogle Analytics 4GPT-4+6 more |
| Security & compliance | SOC 2 Type 2GDPR | GDPR |
| Pros |
|
|
| Cons |
|
|
| Visit Desk365 ↗ | Visit Userlike ↗ |