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Side-by-side record

ProProfs Help Desk vs. Userlike

Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.

The short version

ProProfs Help Desk starts at Free per seat, versus Userlike at Free. ProProfs Help Desk carries the higher aggregate rating (4.9/5 vs 4.4/5).

Full comparison

ProProfs Help Deskfrom Free
Userlikefrom Free
Audyense Score65ASFair29AS*Low
PositioningAI help desk software that resolves tickets 3x fasterAI-powered messaging and live chat for customer teams
Free tierYesYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • Free PlanFree
  • Essentials$24
  • Business$30
  • Business Complete Elite$180
  • Customer Delight Suite$499
  • FreeFree
  • Team€90
  • Corporate€290
  • FlexCustom pricing
AI featuresYesResponse drafting, first-response generation, tone rewriting, and emotion detection at higher tiers—
Automation & macrosYesAuto-tagging on Essentials, up to smart workflow automation on higher tiers—
CSAT & satisfaction surveysYesAuto-sent CSAT from the Essentials tier up; multi-question CSAT and NPS on higher tiers—
Knowledge base & help centerPartialNot built into Help Desk itself; requires the separate ProProfs Knowledge Base product via integration—
Live chat & messagingPartialRequires the separate ProProfs Live Chat product via integration, not native to the ticketing product—
Mobile appYesIncluded from the Free plan; a native mobile app is called out specifically at the top tier—
Omnichannel supportPartialEmail and web forms are core; WhatsApp and Facebook only appear at the Business Complete Elite tier—
Public APIYesAPI and webhooks are available at the Business Complete Elite tier—
Reporting & dashboardsYesTiered from basic reports up to advanced, custom dashboards—
Shared inbox & ticketingYesCore, most-praised feature per reviewers—
SLA managementPartialOverdue-time tracking and business hours exist, but no explicit SLA/escalation policy engine was documented—
Analytics—YesMeasures support and conversation performance.
APIs—YesProvides messaging, chatbot, analytics, and client APIs.
Website chat—YesEmbeds chat on websites and pages.
Messaging channels—YesSupports WhatsApp, Messenger, Telegram, SMS, and custom channels.
Chat routing—YesRoutes conversations by skill and team.
AI automation—YesAdds chatbot and automation capabilities.
Video and screen sharing—YesSupports richer customer conversations.
GDPR controls—YesIncludes privacy and deletion controls.
Integrations verified11+—
Aggregate rating4.9 · 14 reviews4.4 · No reviews yet
Integrations
ProProfs Live ChatProProfs Knowledge BaseProProfs ProjectProProfs Survey MakerSalesforceMicrosoft Dynamics CRM+5 more
WhatsAppFacebook MessengerTelegramSMSGoogle Analytics 4GPT-4+6 more
Security & compliance
GDPRCCPA
GDPR
Pros
  • Gmail-like interface praised repeatedly as simple and fast to learn (Capterra)
  • Shared inbox with a child-ticket structure keeps team ticket handling organized (Capterra)
  • Strong per-agent and per-team performance reporting and analytics (Capterra)
  • Priced affordably, around $10/agent/month in practice, relative to its feature set (Capterra)
  • Free plan
  • Transparent pricing
  • Messaging and chat breadth
  • Good API and automation coverage
Cons
  • No native social media channel support at lower tiers (Capterra)
  • iOS mobile app described by reviewers as needing improvement (Capterra)
  • Limited third-party/CRM integration depth compared to larger competitors (Capterra)
  • Labels feature gated behind paid plans, unavailable on the Free tier (Capterra)
  • Some channels and AI features are add-ons
  • Seat limits differ by tier
  • Advanced routing is higher-tier
  • Less suited to very large contact centers
Visit ProProfs Help Desk ↗Visit Userlike ↗