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Twenty

Twenty

Sales & CRM · twenty.com/?utm_source=coldiq

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Overview

Twenty is an open-source CRM designed to help businesses manage customer relationships simply and affordably. It fits into the CRM category, offering a modern platform to store and organize customer data, customize workflows, and automate tasks. Users choose Twenty for its flexibility, open-source nature, and affordability compared to proprietary CRMs. The tool shines in fast-growing companies that want to tailor their CRM without heavy costs or limits. You can quickly import data, set up personalized views, automate follow-ups, and keep teams aligned. Results often come fast since it adapts easily to your workflows without complex setup. In the GTM stack, Twenty works as a CRM hub, syncing emails and integrating with tools like Slack and Notion to streamline communication. It excels at customer data management and process automation but isn’t built for advanced sales forecasting or large enterprise analytics. It’s best for teams seeking control, customization, and privacy in a CRM.

The problem Twenty solves

Sales and revenue teams often struggle to turn scattered data, manual handoffs, and disconnected execution into a repeatable go-to-market workflow. Twenty is relevant because its researched profile documents twenty is an open-source crm designed to help businesses manage customer relationships simply and affordably. The practical evaluation question is whether its stated capabilities, pricing, and integrations match the team's current motion and operating constraints.

Best for

  • perfect for fast-growing companies that want a modern, powerful, and affordable CRM to manage customer data and customize workflows easily. It’s great for teams
  • Startups, SMBs, Enterprise teams with a defined revenue workflow
  • crms
  • workflow automation

Not a fit if

  • Teams looking for a single-purpose tool outside its documented go-to-market focus
  • Teams that need unlimited usage without plan or credit limits
  • Organizations that cannot validate vendor claims, data coverage, or implementation effort during evaluation

Why it’s listed

  • Adds a distinct sales or revenue workflow to the directory
  • Profile contains a researched description, ICP, capabilities, and pricing snapshot
  • Names concrete workflow connections including Salesforce, HubSpot, Slack

Pricing

Free

Free

free trial (length not specified)

  • Import and store customer data
  • Customize objects and fields
  • Automate tasks with workflows
  • Manage user access permissions
  • Personalize views and dashboards
  • Synchronize emails with CRM
  • Data enrichment
  • Workflow automation

Organization

$19 per user/month

Organization plan costs $19 per user per month, adds SAML/OIDC Single Sign-On and priority support on top of all Pro features

  • Import and store customer data
  • Customize objects and fields
  • Automate tasks with workflows
  • Manage user access permissions
  • Personalize views and dashboards
  • Synchronize emails with CRM
  • Data enrichment
  • Workflow automation

Business

Custom pricing

business

  • Import and store customer data
  • Customize objects and fields
  • Automate tasks with workflows
  • Manage user access permissions
  • Personalize views and dashboards
  • Synchronize emails with CRM
  • Data enrichment
  • Workflow automation

Enterprise

Custom pricing

enterprise analytics

  • Import and store customer data
  • Customize objects and fields
  • Automate tasks with workflows
  • Manage user access permissions
  • Personalize views and dashboards
  • Synchronize emails with CRM
  • Data enrichment
  • Workflow automation

Features

Import and store customer dataDocumented in the sourced profile.
Customize objects and fieldsDocumented in the sourced profile.
Automate tasks with workflowsDocumented in the sourced profile.
Manage user access permissionsDocumented in the sourced profile.
Personalize views and dashboardsDocumented in the sourced profile.
Synchronize emails with CRMDocumented in the sourced profile.
Data enrichmentDocumented in the sourced profile.
Workflow automationDocumented in the sourced profile.
Marketing automationDocumented in the sourced profile.
Account researchDocumented in the sourced profile.

Integrations

SalesforceHubSpotSlackLinkedInStripeNotionAirtableAPIWebhooks

Pros & cons

Pros

  • Documented capability: Import and store customer data
  • Documented capability: Customize objects and fields
  • Profile names a concrete ICP: Twenty is perfect for fast-growing companies that want a modern, powerful, and affordable CRM to manage customer data and customize workflows easily.
  • Public profile names Salesforce, HubSpot, Slack as connected workflow surfaces

Cons

  • Pricing and usage limits should be rechecked before purchase
  • Fit is strongest for the stated Startups, SMBs, Enterprise audience rather than every team
  • Named integrations should be validated against the team's exact plan and workflow
  • Reported outcomes and vendor claims should be validated with the buyer's own data

What the record shows

—/5
No reviews yet aggregated
ColdIQ profile ↗Vendor website ↗

Independent profile evidence describes twenty is an open-source crm designed to help businesses manage customer relationships simply and affordably.

Summary and score aggregated from public review platforms. We link to original reviews rather than reproducing them — read the source before deciding.

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