Audyense
Smartsupp
Customer Support · www.smartsupp.com
Overview
Smartsupp is a Czech-based live chat, chatbot, and AI agent platform built mainly for small e-commerce and SMB websites. It combines a website chat widget with WhatsApp and Facebook Messenger integration, visitor behavior tracking, and an AI agent (Mira) trained on a store's own product catalog to answer routine customer questions automatically.
The problem Smartsupp solves
Small e-commerce and SMB websites often lose sales because visitors leave before anyone answers a question, but hiring a full support team or adopting an enterprise helpdesk is overkill for their size. Smartsupp solves this with a free-to-start live chat widget spanning web, WhatsApp, and Messenger, paired with an AI agent (Mira) trained on the store's own product catalog to answer routine questions instantly — letting small teams capture and convert visitors without the SLA and ticketing overhead they don't need.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: Free. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Shopify, WordPress, WooCommerce, PrestaShop, Magento, Wix. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/30/2026; pricing and features can change.
How to evaluate Smartsupp
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for Small e-commerce stores wanting live chat plus WhatsApp/Messenger running for free or cheap, Small support/sales teams (1-10 agents) that want an AI agent trained on their own product catalog to deflect FAQ volume, Businesses on major storefront/CMS platforms (Shopify, WooCommerce, PrestaShop, WordPress, Wix) needing a fast native install. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can Smartsupp complete the critical workflow without manual work outside the product?
- Do the recorded connections (Shopify, WordPress, WooCommerce, PrestaShop) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/30/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- Small e-commerce stores wanting live chat plus WhatsApp/Messenger running for free or cheap
- Small support/sales teams (1-10 agents) that want an AI agent trained on their own product catalog to deflect FAQ volume
- Businesses on major storefront/CMS platforms (Shopify, WooCommerce, PrestaShop, WordPress, Wix) needing a fast native install
Not a fit if
- Enterprise support orgs needing formal SLA management or complex multi-channel ticket routing
- Teams wanting a full public-facing help center/knowledge-base product, since Smartsupp's knowledge base mainly feeds its AI agent
Pricing
Free
FreeForever-free plan for a single operator to run basic live chat, WhatsApp, and Messenger support.
- 1 operator
- 25 conversations/month
- 14-day conversation history
- Live chat + WhatsApp + Messenger
- Basic visitor info
- Mobile app access
Solo
$17 per month, billed annually ($24/mo billed monthly)For a single agent who needs unlimited conversations plus email and basic automation.
- 1 operator
- Unlimited conversations
- All channels + 3 email addresses
- 50 AI reply assists/month
- 1-year conversation history
- Customer satisfaction rating
Plus
$25 per month, billed annually ($35/mo billed monthly)Most popular plan for small teams wanting automated workflows and API access.
- 3 operators
- Unlimited conversations
- All channels + 10 email addresses
- 250 AI reply assists/month
- Automated workflows + templates
- MCP & API access
Expert
$83 per month, billed annually ($117/mo billed monthly)For growing support teams needing more agents, deeper history, and premium support.
- 5+ operators (upgradable)
- All channels + 50 email addresses
- 500 AI reply assists/month
- Premium support
- Automatic tagging & visitor filters
- 3-year conversation history
Enterprise
$280 per month, starting price (custom)Custom plan for larger accounts needing dedicated support and custom setup.
- Custom operator limits
- Dedicated account manager
- Custom setup and integrations
- API & data exports
- Wire-transfer billing
- Implementation assistance and team training
Features
Integrations
Security & compliance
Pros & cons
Pros
- Fast, low-friction setup and an intuitive dashboard (G2: 9.2 ease-of-setup, 9.3 ease-of-use)
- Genuine free-forever plan covering live chat, WhatsApp, and Messenger for very small sites
- Deep e-commerce/CMS integration coverage (80+ platforms including Shopify, WooCommerce, Magento, PrestaShop)
- Detailed visitor tracking and behavior recording give agents useful context mid-conversation
Cons
- Pricing frustration is a recurring theme, especially on Trustpilot, as teams outgrow free/entry-tier limits
- No dedicated SLA management, and weaker ticketing/routing versus Zendesk or Intercom for complex support operations
- Mobile apps (iOS/Android) lag the desktop dashboard in feature completeness, per reviewer feedback
- Some Capterra reviewers report friction managing multiple domains/sites under a single account
What we found
Reviewers on G2 and Capterra consistently praise how quickly Smartsupp can be set up (G2 scores it 9.2 for ease of setup, 9.3 for ease of use) and highlight the detailed visitor information available mid-chat. Trustpilot reviews (3.7/5) are notably harsher, with pricing and free-plan limits as the dominant complaint as usage grows.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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