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Side-by-side record

ScreenConnect vs. Smartsupp

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Smartsupp starts at Free per seat, versus ScreenConnect at $27. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.7/5).

Full comparison

ScreenConnectfrom $27 per month
Smartsuppfrom Free
Audyense Score29AS*Low75ASStrong
PositioningScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.Live chat and AI agents that turn visitors into customers
Free tierYesYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • Free or entry planFree
  • Higher tiersCustom pricing
  • FreeFree
  • Solo$17
  • Plus$25
  • Expert$83
  • Enterprise$280
Multiple agentsYesDocumented in the independently researched profile.—
Remote SupportYesDocumented in the independently researched profile.—
No interruptionsYesDocumented in the independently researched profile.—
Secure informationYesDocumented in the independently researched profile.—
Automated reconnectionYesDocumented in the independently researched profile.—
Cross-platform compatibilityYesDocumented in the independently researched profile.—
Browser extensionsYesDocumented in the independently researched profile.—
Remote accessYesDocumented in the independently researched profile.—
Unattended accessYesDocumented in the independently researched profile.—
Simplified transfer of filesYesDocumented in the independently researched profile.—
Roles & permissionsYesDocumented in the independently researched profile.—
Shared toolboxYesDocumented in the independently researched profile.—
Remote meetingsYesDocumented in the independently researched profile.—
Customization & brandingYesDocumented in the independently researched profile.—
AI features—YesAI reply assists on every paid tier plus a dedicated Mira AI agent trained on the site/product catalog.
Automation & macros—YesAutomated message triggers, rule-based chatbot workflows with conditions, and automation templates.
CSAT & satisfaction surveys—YesBuilt-in post-chat customer satisfaction rating, with average rating surfaced in the statistics dashboard.
Knowledge base & help center—PartialA knowledge base exists mainly to train the Mira AI agent rather than as a standalone public help-center product.
Live chat & messaging—YesCore product: real-time website live chat widget with visitor tracking and behavior recording.
Mobile app—YesNative iOS and Android apps exist for chatting and monitoring visitors/stats on the go.
Omnichannel support—PartialUnifies live chat, WhatsApp, Facebook Messenger, and email, but no native voice/phone or SMS channel.
Public API—YesDocumented REST API and webhooks plus a Mobile SDK; API access gated to the Plus tier and above.
Reporting & dashboards—YesStatistics dashboard covering conversation volume, response time, CSAT, and per-agent stats (Solo tier up).
Shared inbox & ticketing—YesMulti-operator shared conversation inbox with team features on Plus and Expert tiers.
SLA management—NoNo dedicated SLA or escalation-management feature in any plan.
Integrations verified—15+
Aggregate rating9.0 · No reviews yet4.7 · 1.0k reviews
Integrations—
ShopifyWordPressWooCommercePrestaShopMagentoWix+9 more
Security & compliance—
GDPR
Pros
  • Independent review documents a concrete business workflow
  • Documented capability: Multiple agents
  • Documented capability: Remote Support
  • Documented capability: No interruptions
  • Documented capability: Secure information
  • Fast, low-friction setup and an intuitive dashboard (G2: 9.2 ease-of-setup, 9.3 ease-of-use)
  • Genuine free-forever plan covering live chat, WhatsApp, and Messenger for very small sites
  • Deep e-commerce/CMS integration coverage (80+ platforms including Shopify, WooCommerce, Magento, PrestaShop)
  • Detailed visitor tracking and behavior recording give agents useful context mid-conversation
Cons
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
  • Pricing frustration is a recurring theme, especially on Trustpilot, as teams outgrow free/entry-tier limits
  • No dedicated SLA management, and weaker ticketing/routing versus Zendesk or Intercom for complex support operations
  • Mobile apps (iOS/Android) lag the desktop dashboard in feature completeness, per reviewer feedback
  • Some Capterra reviewers report friction managing multiple domains/sites under a single account
Visit ScreenConnect ↗Visit Smartsupp ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Smartsupp

Smartsupp is a Czech-based live chat, chatbot, and AI agent platform built mainly for small e-commerce and SMB websites. It combines a website chat widget with WhatsApp and Facebook Messenger integration, visitor behavior tracking, and an AI agent (Mira) trained on a store's own product catalog to answer routine customer questions automatically.

A particularly good fit for: Small e-commerce stores wanting live chat plus WhatsApp/Messenger running for free or cheap Small support/sales teams (1-10 agents) that want an AI agent trained on their own product catalog to deflect FAQ volume Businesses on major storefront/CMS platforms (Shopify, WooCommerce, PrestaShop, WordPress, Wix) needing a fast native install

May be a poor fit if: Enterprise support orgs needing formal SLA management or complex multi-channel ticket routing Teams wanting a full public-facing help center/knowledge-base product, since Smartsupp's knowledge base mainly feeds its AI agent

Pricing and plan structure

ScreenConnect: Published starting price $27 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Smartsupp: Published starting price Free

  • FreeFree
  • Solo$17 per month, billed annually ($24/mo billed monthly)
  • Plus$25 per month, billed annually ($35/mo billed monthly)
  • Expert$83 per month, billed annually ($117/mo billed monthly)
  • Enterprise$280 per month, starting price (custom)

Capabilities worth validating

  • ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection
  • Smartsupp: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Shopify, WordPress, WooCommerce, PrestaShop.

Questions to answer before switching

  • Does ScreenConnect's selected plan include the features and limits we need?
  • Does Smartsupp's selected plan include the features and limits we need?
  • Does the exact integration path for Shopify, WordPress, WooCommerce support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Shopify, WordPress, WooCommerce: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: ScreenConnect product site, FinancesOnline review, Vendor website; Smartsupp product site, G2, Capterra