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Side-by-side record

Smartsupp vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Smartsupp starts at Free per seat, versus Splashtop Remote Support at $25. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.7/5).

Full comparison

Smartsuppfrom Free
Splashtop Remote Supportfrom $25 per month
Audyense Score75ASStrong29AS*Low
PositioningLive chat and AI agents that turn visitors into customersSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierYesYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • FreeFree
  • Solo$17
  • Plus$25
  • Expert$83
  • Enterprise$280
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesAI reply assists on every paid tier plus a dedicated Mira AI agent trained on the site/product catalog.—
Automation & macrosYesAutomated message triggers, rule-based chatbot workflows with conditions, and automation templates.—
CSAT & satisfaction surveysYesBuilt-in post-chat customer satisfaction rating, with average rating surfaced in the statistics dashboard.—
Knowledge base & help centerPartialA knowledge base exists mainly to train the Mira AI agent rather than as a standalone public help-center product.—
Live chat & messagingYesCore product: real-time website live chat widget with visitor tracking and behavior recording.—
Mobile appYesNative iOS and Android apps exist for chatting and monitoring visitors/stats on the go.—
Omnichannel supportPartialUnifies live chat, WhatsApp, Facebook Messenger, and email, but no native voice/phone or SMS channel.—
Public APIYesDocumented REST API and webhooks plus a Mobile SDK; API access gated to the Plus tier and above.—
Reporting & dashboardsYesStatistics dashboard covering conversation volume, response time, CSAT, and per-agent stats (Solo tier up).—
Shared inbox & ticketingYesMulti-operator shared conversation inbox with team features on Plus and Expert tiers.—
SLA managementNoNo dedicated SLA or escalation-management feature in any plan.—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified15+—
Aggregate rating4.7 · 1.0k reviews8.9 · No reviews yet
Integrations
ShopifyWordPressWooCommercePrestaShopMagentoWix+9 more
—
Security & compliance
GDPR
—
Pros
  • Fast, low-friction setup and an intuitive dashboard (G2: 9.2 ease-of-setup, 9.3 ease-of-use)
  • Genuine free-forever plan covering live chat, WhatsApp, and Messenger for very small sites
  • Deep e-commerce/CMS integration coverage (80+ platforms including Shopify, WooCommerce, Magento, PrestaShop)
  • Detailed visitor tracking and behavior recording give agents useful context mid-conversation
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Pricing frustration is a recurring theme, especially on Trustpilot, as teams outgrow free/entry-tier limits
  • No dedicated SLA management, and weaker ticketing/routing versus Zendesk or Intercom for complex support operations
  • Mobile apps (iOS/Android) lag the desktop dashboard in feature completeness, per reviewer feedback
  • Some Capterra reviewers report friction managing multiple domains/sites under a single account
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Smartsupp ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Smartsupp

Smartsupp is a Czech-based live chat, chatbot, and AI agent platform built mainly for small e-commerce and SMB websites. It combines a website chat widget with WhatsApp and Facebook Messenger integration, visitor behavior tracking, and an AI agent (Mira) trained on a store's own product catalog to answer routine customer questions automatically.

A particularly good fit for: Small e-commerce stores wanting live chat plus WhatsApp/Messenger running for free or cheap Small support/sales teams (1-10 agents) that want an AI agent trained on their own product catalog to deflect FAQ volume Businesses on major storefront/CMS platforms (Shopify, WooCommerce, PrestaShop, WordPress, Wix) needing a fast native install

May be a poor fit if: Enterprise support orgs needing formal SLA management or complex multi-channel ticket routing Teams wanting a full public-facing help center/knowledge-base product, since Smartsupp's knowledge base mainly feeds its AI agent

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Smartsupp: Published starting price Free

  • FreeFree
  • Solo$17 per month, billed annually ($24/mo billed monthly)
  • Plus$25 per month, billed annually ($35/mo billed monthly)
  • Expert$83 per month, billed annually ($117/mo billed monthly)
  • Enterprise$280 per month, starting price (custom)

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Smartsupp: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Shopify, WordPress, WooCommerce, PrestaShop.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does Smartsupp's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for Shopify, WordPress, WooCommerce support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Shopify, WordPress, WooCommerce: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Smartsupp product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website