Audyense
LiveChat
VerifiedCustomer Support · www.livechat.com
Overview
LiveChat is a cloud-based live chat and customer messaging platform from Text, Inc. that lets support and sales teams talk with website visitors in real time. It combines a customizable chat widget, canned responses, visitor tracking, reporting, and 200+ integrations, and connects to channels like Messenger, WhatsApp, SMS, and Apple Messages for Business.
The problem LiveChat solves
Websites lose prospects and frustrate customers when there is no fast, real-time way to answer questions at the moment of intent. LiveChat solves this for SMB-to-enterprise sales and support teams by putting an easy-to-deploy chat widget, canned responses, visitor tracking, and omnichannel messaging in one agent workspace. It fits teams that value quick setup and integrations, though budget-tight startups and those needing a built-in help desk or knowledge base may find it costly and reliant on separate sibling products.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: $19 per seat/month. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include WhatsApp Business, Facebook Messenger, Telegram, HubSpot, Mailchimp, Stripe. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/22/2026; pricing and features can change.
How to evaluate LiveChat
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for SMBs and mid-market teams that want fast-to-deploy website live chat, Sales and support teams needing canned responses, visitor tracking, and agent performance analytics, Companies already using tools like Shopify, WordPress, or HubSpot that want tight chat integration. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can LiveChat complete the critical workflow without manual work outside the product?
- Do the recorded connections (WhatsApp Business, Facebook Messenger, Telegram, HubSpot) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/22/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- SMBs and mid-market teams that want fast-to-deploy website live chat
- Sales and support teams needing canned responses, visitor tracking, and agent performance analytics
- Companies already using tools like Shopify, WordPress, or HubSpot that want tight chat integration
Not a fit if
- Budget-conscious startups, since per-seat pricing runs higher than several competitors
- Teams needing a full built-in ticketing help desk or knowledge base, which are sold as separate sibling products
Why it’s listed
- One of the longest-established dedicated live-chat products (since 2002), purpose-built for real-time website customer support
- Omnichannel reach: unifies web chat with Messenger, WhatsApp, SMS, Telegram, and Apple Messages for Business
- Deep ecosystem with 200+ integrations plus sibling products (HelpDesk, KnowledgeBase, ChatBot) covering the wider support stack
Pricing
Starter
$19 per seat/monthEntry single-user plan for basic website chat, billed annually.
- 1 user
- Track up to 100 visitors
- 60-day chat history
- 1 recurring campaign
- Basic widget customization
- 24/7/365 support
Team
$49 per seat/monthMulti-agent plan with unlimited history and campaigns, billed annually.
- Unlimited users
- Track up to 400 visitors
- Unlimited chat history
- Unlimited campaigns
- Full widget customization
- Basic reporting
Business
$79 per seat/monthAdvanced plan with staffing tools and deeper analytics, billed annually.
- Track up to 1,000 visitors
- Work scheduler
- Staffing prediction
- Advanced reporting
- Agent performance analytics
- SMS and Apple Messages for Business
Enterprise
Custom pricingCustom-priced tier for large organizations with security and compliance needs.
- Customizable tracking limit
- Single Sign-on (SSO)
- HIPAA compliance
- White label chat widget
- Service level agreements (SLAs)
- Dedicated product expert support
Features
Integrations
Security & compliance
Pros & cons
Pros
- Easy to set up and use with a clean agent interface
- Strong customization of the chat widget and canned/automated responses
- Wide range of integrations and channel connectors
- Solid reporting and agent performance analytics on higher tiers
Cons
- Pricing is on the higher side, especially for small businesses
- Occasional lag, slow loading, or glitches reported during high traffic
- Knowledge base and ticketing require separate paid sibling products
- SSO, SLAs, and HIPAA compliance are gated to the custom Enterprise tier
What we found
Reviewers praise its ease of use, fast setup, canned responses, and broad integrations, while common complaints center on pricing being high for small teams and occasional lag or glitches under heavy traffic.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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