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Side-by-side record

LiveChat vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

LiveChat starts at $19 per seat, versus Splashtop Remote Support at $25. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.5/5).

Full comparison

LiveChatfrom $19 per seat/month
Splashtop Remote Supportfrom $25 per month
Audyense Score81ASStrong29AS*Low
PositioningLive chat and customer messaging for websitesSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitSMB, Mid-market, EnterpriseStartup, SMB, Mid-market
Pricing plans
  • Starter$19
  • Team$49
  • Business$79
  • EnterpriseCustom pricing
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesText Intelligence and AI-driven features included; deeper AI via sibling ChatBot.—
Automation & macrosYesCanned responses, automations, and Super Trainer coaching automations.—
CSAT & satisfaction surveysYesPost-chat surveys and chat ratings for customer feedback.—
Knowledge base & help centerPartialOnly via separate sibling product KnowledgeBase by Text, not native to LiveChat.—
Live chat & messagingYesCore product: real-time website live chat with customizable widget.—
Omnichannel supportYesMessenger, WhatsApp, SMS, Telegram, Apple Messages for Business.—
Public APIYesDeveloper platform with public REST and Agent/Customer APIs plus webhooks.—
Reporting & dashboardsYesReporting and agent performance analytics; advanced reporting on Business tier.—
Shared inbox & ticketingPartialTicketing/shared inbox provided via separate sibling product HelpDesk by Text.—
SLA managementPartialSLAs available only on the custom Enterprise tier.—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified200+—
Aggregate rating4.5 · 747 reviews8.9 · No reviews yet
Integrations
WhatsApp BusinessFacebook MessengerTelegramHubSpotMailchimpStripe+9 more
—
Security & compliance
SOC 2GDPRPCI DSSHIPAA
—
Pros
  • Easy to set up and use with a clean agent interface
  • Strong customization of the chat widget and canned/automated responses
  • Wide range of integrations and channel connectors
  • Solid reporting and agent performance analytics on higher tiers
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Pricing is on the higher side, especially for small businesses
  • Occasional lag, slow loading, or glitches reported during high traffic
  • Knowledge base and ticketing require separate paid sibling products
  • SSO, SLAs, and HIPAA compliance are gated to the custom Enterprise tier
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit LiveChat ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

LiveChat

LiveChat is a cloud-based live chat and customer messaging platform from Text, Inc. that lets support and sales teams talk with website visitors in real time. It combines a customizable chat widget, canned responses, visitor tracking, reporting, and 200+ integrations, and connects to channels like Messenger, WhatsApp, SMS, and Apple Messages for Business.

A particularly good fit for: SMBs and mid-market teams that want fast-to-deploy website live chat Sales and support teams needing canned responses, visitor tracking, and agent performance analytics Companies already using tools like Shopify, WordPress, or HubSpot that want tight chat integration

May be a poor fit if: Budget-conscious startups, since per-seat pricing runs higher than several competitors Teams needing a full built-in ticketing help desk or knowledge base, which are sold as separate sibling products

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

LiveChat: Published starting price $19 per seat/month

  • Starter$19 per seat/month
  • Team$49 per seat/month
  • Business$79 per seat/month
  • EnterpriseCustom pricing

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • LiveChat: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include WhatsApp Business, Facebook Messenger, Telegram, HubSpot.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does LiveChat's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for WhatsApp Business, Facebook Messenger, Telegram support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through WhatsApp Business, Facebook Messenger, Telegram: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: LiveChat product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website