Audyense·
Skip to content
Side-by-side record

LiveChat vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

LiveChat starts at $19 per seat, versus ScreenConnect at $27. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.5/5).

Full comparison

LiveChatfrom $19 per seat/month
ScreenConnectfrom $27 per month
Audyense Score81ASStrong29AS*Low
PositioningLive chat and customer messaging for websitesScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitSMB, Mid-market, EnterpriseStartup, SMB, Mid-market
Pricing plans
  • Starter$19
  • Team$49
  • Business$79
  • EnterpriseCustom pricing
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesText Intelligence and AI-driven features included; deeper AI via sibling ChatBot.—
Automation & macrosYesCanned responses, automations, and Super Trainer coaching automations.—
CSAT & satisfaction surveysYesPost-chat surveys and chat ratings for customer feedback.—
Knowledge base & help centerPartialOnly via separate sibling product KnowledgeBase by Text, not native to LiveChat.—
Live chat & messagingYesCore product: real-time website live chat with customizable widget.—
Omnichannel supportYesMessenger, WhatsApp, SMS, Telegram, Apple Messages for Business.—
Public APIYesDeveloper platform with public REST and Agent/Customer APIs plus webhooks.—
Reporting & dashboardsYesReporting and agent performance analytics; advanced reporting on Business tier.—
Shared inbox & ticketingPartialTicketing/shared inbox provided via separate sibling product HelpDesk by Text.—
SLA managementPartialSLAs available only on the custom Enterprise tier.—
Multiple agents—YesDocumented in the independently researched profile.
Remote Support—YesDocumented in the independently researched profile.
No interruptions—YesDocumented in the independently researched profile.
Secure information—YesDocumented in the independently researched profile.
Automated reconnection—YesDocumented in the independently researched profile.
Cross-platform compatibility—YesDocumented in the independently researched profile.
Browser extensions—YesDocumented in the independently researched profile.
Remote access—YesDocumented in the independently researched profile.
Unattended access—YesDocumented in the independently researched profile.
Simplified transfer of files—YesDocumented in the independently researched profile.
Roles & permissions—YesDocumented in the independently researched profile.
Shared toolbox—YesDocumented in the independently researched profile.
Remote meetings—YesDocumented in the independently researched profile.
Customization & branding—YesDocumented in the independently researched profile.
Integrations verified200+—
Aggregate rating4.5 · 747 reviews9.0 · No reviews yet
Integrations
WhatsApp BusinessFacebook MessengerTelegramHubSpotMailchimpStripe+9 more
—
Security & compliance
SOC 2GDPRPCI DSSHIPAA
—
Pros
  • Easy to set up and use with a clean agent interface
  • Strong customization of the chat widget and canned/automated responses
  • Wide range of integrations and channel connectors
  • Solid reporting and agent performance analytics on higher tiers
  • Independent review documents a concrete business workflow
  • Documented capability: Multiple agents
  • Documented capability: Remote Support
  • Documented capability: No interruptions
  • Documented capability: Secure information
Cons
  • Pricing is on the higher side, especially for small businesses
  • Occasional lag, slow loading, or glitches reported during high traffic
  • Knowledge base and ticketing require separate paid sibling products
  • SSO, SLAs, and HIPAA compliance are gated to the custom Enterprise tier
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit LiveChat ↗Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

LiveChat

LiveChat is a cloud-based live chat and customer messaging platform from Text, Inc. that lets support and sales teams talk with website visitors in real time. It combines a customizable chat widget, canned responses, visitor tracking, reporting, and 200+ integrations, and connects to channels like Messenger, WhatsApp, SMS, and Apple Messages for Business.

A particularly good fit for: SMBs and mid-market teams that want fast-to-deploy website live chat Sales and support teams needing canned responses, visitor tracking, and agent performance analytics Companies already using tools like Shopify, WordPress, or HubSpot that want tight chat integration

May be a poor fit if: Budget-conscious startups, since per-seat pricing runs higher than several competitors Teams needing a full built-in ticketing help desk or knowledge base, which are sold as separate sibling products

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

LiveChat: Published starting price $19 per seat/month

  • Starter$19 per seat/month
  • Team$49 per seat/month
  • Business$79 per seat/month
  • EnterpriseCustom pricing

ScreenConnect: Published starting price $27 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • LiveChat: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include WhatsApp Business, Facebook Messenger, Telegram, HubSpot.
  • ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

  • Does LiveChat's selected plan include the features and limits we need?
  • Does ScreenConnect's selected plan include the features and limits we need?
  • Does the exact integration path for WhatsApp Business, Facebook Messenger, Telegram support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through WhatsApp Business, Facebook Messenger, Telegram: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: LiveChat product site, G2, Capterra; ScreenConnect product site, FinancesOnline review, Vendor website