Audyense
Crisp
Customer Support · crisp.chat/
Overview
Crisp is a French customer-messaging platform that combines a website live-chat widget, a shared team inbox, chatbots, and a knowledge base into one omnichannel workspace. It consolidates conversations from chat, email, WhatsApp, Instagram, Messenger, SMS and more, and is aimed primarily at startups and SMBs as a lower-cost alternative to per-seat helpdesk suites.
The problem Crisp solves
Small teams often juggle customer conversations across chat, email, and social channels while paying steeply for per-seat helpdesk tools. Crisp consolidates those channels into one affordable, flat-priced workspace that is quick to set up, though teams should weigh notification reliability, mobile-app gaps, and automation complexity before committing.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: Free. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Slack, Shopify, WooCommerce, WordPress, HubSpot, Salesforce. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/21/2026; pricing and features can change.
How to evaluate Crisp
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for Bootstrapped startups and SMBs wanting an affordable, all-in-one Intercom alternative, Small teams handling many channels (chat, email, WhatsApp, Instagram, SMS) with few agents, Teams that want fast, low-configuration setup, often live within an hour. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can Crisp complete the critical workflow without manual work outside the product?
- Do the recorded connections (Slack, Shopify, WooCommerce, WordPress) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/21/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- Bootstrapped startups and SMBs wanting an affordable, all-in-one Intercom alternative
- Small teams handling many channels (chat, email, WhatsApp, Instagram, SMS) with few agents
- Teams that want fast, low-configuration setup, often live within an hour
Not a fit if
- Fast-scaling support orgs needing per-seat scalability and Intercom-grade live chat
- Teams that depend on reliable mobile parity and heavy automation without added complexity
Why it’s listed
- Widely recommended affordable alternative to per-seat helpdesk suites like Intercom, with a genuine free tier
- Flat per-workspace pricing bundles live chat, shared inbox, chatbot, and knowledge base
- Strong review signal (~4.5/5 across G2 and Capterra) with published GDPR and SOC 2 Type II compliance
Pricing
Free
FreeForever-free plan with website chat widget and shared inbox for 2 seats.
- Website chat widget
- Shared inbox
- 2 seats included
- Mobile & desktop apps
- Unlimited conversations
- Developer APIs
Mini
$45 per workspace/monthEntry paid plan adding email inbox, canned responses, and triggers for small teams.
- 4 seats included ($10/extra)
- Shared email inbox
- Shortcuts (canned responses)
- Chat triggers
- Private notes
- Unlimited data retention
Essentials
$95 per workspace/monthAdds omnichannel inbox, chatbot, knowledge base, and analytics.
- 10 seats included
- Omnichannel inbox (WhatsApp, Instagram, SMS)
- AI chatbot
- Knowledge base
- Workflow automation builder
- Analytics & routing
Plus
$295 per workspace/monthAI-first support suite with ticketing, unlimited automations, and white labelling.
- 20 seats included
- AI-First Support Suite
- Ticketing system
- Unlimited task automations
- 100+ integrations
- White labelling
- Advanced analytics
Enterprise
Custom pricingCustom plan with dedicated onboarding, SLA, and training.
- Dedicated onboarding
- Personalized SLA
- Enhanced rate limits
- Custom features
- Team training
Features
Integrations
Security & compliance
Pros & cons
Pros
- Strong value for money; far cheaper than per-seat competitors like Intercom
- Fast, beginner-friendly setup and onboarding
- Responsive, well-regarded customer support
- Many communication channels consolidated into one omnichannel inbox
Cons
- Unreliable notifications can cause missed customer messages
- Mobile app lacks features available in the web version
- Automation and workflow configuration can get complex
- Large price jump between the $95 Essentials and $295 Plus tiers
What we found
Reviewers on G2 and Capterra rate Crisp around 4.5/5, consistently praising its value for money, ease of setup, and responsive support, while flagging unreliable notifications and a feature-limited mobile app as recurring frustrations.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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