Side-by-side record

Crisp vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Crisp starts at Free per seat, versus ScreenConnect at $27. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.5/5).

Full comparison

	Crispfrom Free	ScreenConnectfrom $27 per month
Audyense Score	76ASStrong	29AS*Low
Positioning	All-in-one business messaging for support and sales teams	ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tier	Yes	Yes
Deployment	Cloud / SaaS	Cloud / SaaS
Best fit	Startup, SMB, Mid-market	Startup, SMB, Mid-market
Pricing plans	FreeFree Mini$45 Essentials$95 Plus$295 EnterpriseCustom pricing	Free or entry planFree Higher tiersCustom pricing
AI features	YesAI chatbot and AI-First Support Suite; AI credits included from Mini upward.	—
Automation & macros	YesShortcuts/canned responses, chat triggers, and a workflow automation builder.	—
CSAT & satisfaction surveys	PartialNot explicitly confirmed in fetched sources.	—
Knowledge base & help center	YesIncluded from the Essentials plan upward.	—
Live chat & messaging	YesWebsite chat widget is the core product, available on the free plan.	—
Omnichannel support	YesOmnichannel inbox spanning WhatsApp, Instagram, Messenger, SMS, Telegram and more.	—
Public API	YesDeveloper APIs available even on the free plan.	—
Reporting & dashboards	YesAnalytics on Essentials; advanced analytics on Plus.	—
Shared inbox & ticketing	YesShared team inbox is a core feature from the free plan.	—
SLA management	PartialPersonalized SLA offered only on the Enterprise plan.	—
Multiple agents	—	YesDocumented in the independently researched profile.
Remote Support	—	YesDocumented in the independently researched profile.
No interruptions	—	YesDocumented in the independently researched profile.
Secure information	—	YesDocumented in the independently researched profile.
Automated reconnection	—	YesDocumented in the independently researched profile.
Cross-platform compatibility	—	YesDocumented in the independently researched profile.
Browser extensions	—	YesDocumented in the independently researched profile.
Remote access	—	YesDocumented in the independently researched profile.
Unattended access	—	YesDocumented in the independently researched profile.
Simplified transfer of files	—	YesDocumented in the independently researched profile.
Roles & permissions	—	YesDocumented in the independently researched profile.
Shared toolbox	—	YesDocumented in the independently researched profile.
Remote meetings	—	YesDocumented in the independently researched profile.
Customization & branding	—	YesDocumented in the independently researched profile.
Integrations verified	80+	—
Aggregate rating	4.5 · 179 reviews	9.0 · No reviews yet
Integrations	SlackShopifyWooCommerceWordPressHubSpotSalesforce+9 more	—
Security & compliance	GDPRSOC 2	—
Pros	Strong value for money; far cheaper than per-seat competitors like Intercom Fast, beginner-friendly setup and onboarding Responsive, well-regarded customer support Many communication channels consolidated into one omnichannel inbox	Independent review documents a concrete business workflow Documented capability: Multiple agents Documented capability: Remote Support Documented capability: No interruptions Documented capability: Secure information
Cons	Unreliable notifications can cause missed customer messages Mobile app lacks features available in the web version Automation and workflow configuration can get complex Large price jump between the $95 Essentials and $295 Plus tiers	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data
	Visit Crisp ↗	Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Crisp

Crisp is a French customer-messaging platform that combines a website live-chat widget, a shared team inbox, chatbots, and a knowledge base into one omnichannel workspace. It consolidates conversations from chat, email, WhatsApp, Instagram, Messenger, SMS and more, and is aimed primarily at startups and SMBs as a lower-cost alternative to per-seat helpdesk suites.

A particularly good fit for: Bootstrapped startups and SMBs wanting an affordable, all-in-one Intercom alternative Small teams handling many channels (chat, email, WhatsApp, Instagram, SMS) with few agents Teams that want fast, low-configuration setup, often live within an hour

May be a poor fit if: Fast-scaling support orgs needing per-seat scalability and Intercom-grade live chat Teams that depend on reliable mobile parity and heavy automation without added complexity

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Crisp: Published starting price Free

FreeFree
Mini$45 per workspace/month
Essentials$95 per workspace/month
Plus$295 per workspace/month
EnterpriseCustom pricing

ScreenConnect: Published starting price $27 per month

Free or entry planFree
Higher tiersCustom pricing

Capabilities worth validating

Crisp: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Slack, Shopify, WooCommerce, WordPress.
ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

Does Crisp's selected plan include the features and limits we need?
Does ScreenConnect's selected plan include the features and limits we need?
Does the exact integration path for Slack, Shopify, WooCommerce support the sync direction, permissions, and volume we need?
Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through Slack, Shopify, WooCommerce: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Crisp product site, G2, Capterra; ScreenConnect product site, FinancesOnline review, Vendor website