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Side-by-side record

Crisp vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Crisp starts at Free per seat, versus Splashtop Remote Support at $25. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.5/5).

Full comparison

Crispfrom Free
Splashtop Remote Supportfrom $25 per month
Audyense Score76ASStrong29AS*Low
PositioningAll-in-one business messaging for support and sales teamsSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierYesYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • FreeFree
  • Mini$45
  • Essentials$95
  • Plus$295
  • EnterpriseCustom pricing
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesAI chatbot and AI-First Support Suite; AI credits included from Mini upward.—
Automation & macrosYesShortcuts/canned responses, chat triggers, and a workflow automation builder.—
CSAT & satisfaction surveysPartialNot explicitly confirmed in fetched sources.—
Knowledge base & help centerYesIncluded from the Essentials plan upward.—
Live chat & messagingYesWebsite chat widget is the core product, available on the free plan.—
Omnichannel supportYesOmnichannel inbox spanning WhatsApp, Instagram, Messenger, SMS, Telegram and more.—
Public APIYesDeveloper APIs available even on the free plan.—
Reporting & dashboardsYesAnalytics on Essentials; advanced analytics on Plus.—
Shared inbox & ticketingYesShared team inbox is a core feature from the free plan.—
SLA managementPartialPersonalized SLA offered only on the Enterprise plan.—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified80+—
Aggregate rating4.5 · 179 reviews8.9 · No reviews yet
Integrations
SlackShopifyWooCommerceWordPressHubSpotSalesforce+9 more
—
Security & compliance
GDPRSOC 2
—
Pros
  • Strong value for money; far cheaper than per-seat competitors like Intercom
  • Fast, beginner-friendly setup and onboarding
  • Responsive, well-regarded customer support
  • Many communication channels consolidated into one omnichannel inbox
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Unreliable notifications can cause missed customer messages
  • Mobile app lacks features available in the web version
  • Automation and workflow configuration can get complex
  • Large price jump between the $95 Essentials and $295 Plus tiers
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Crisp ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Crisp

Crisp is a French customer-messaging platform that combines a website live-chat widget, a shared team inbox, chatbots, and a knowledge base into one omnichannel workspace. It consolidates conversations from chat, email, WhatsApp, Instagram, Messenger, SMS and more, and is aimed primarily at startups and SMBs as a lower-cost alternative to per-seat helpdesk suites.

A particularly good fit for: Bootstrapped startups and SMBs wanting an affordable, all-in-one Intercom alternative Small teams handling many channels (chat, email, WhatsApp, Instagram, SMS) with few agents Teams that want fast, low-configuration setup, often live within an hour

May be a poor fit if: Fast-scaling support orgs needing per-seat scalability and Intercom-grade live chat Teams that depend on reliable mobile parity and heavy automation without added complexity

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Crisp: Published starting price Free

  • FreeFree
  • Mini$45 per workspace/month
  • Essentials$95 per workspace/month
  • Plus$295 per workspace/month
  • EnterpriseCustom pricing

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Crisp: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Slack, Shopify, WooCommerce, WordPress.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does Crisp's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for Slack, Shopify, WooCommerce support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Slack, Shopify, WooCommerce: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Crisp product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website