Audyense
Comm100
Customer Support · www.comm100.com
Overview
Comm100 is an AI-powered omnichannel customer engagement platform that unifies live chat, ticketing, and 12+ messaging channels (WhatsApp, Facebook, Instagram, Telegram, SMS) in one console. It is positioned heavily toward government, healthcare, and other regulated organizations, backing that with SOC 2 Type II, HIPAA, GDPR, PIPEDA, and TX-RAMP compliance, and it offers both cloud and on-premises deployment.
The problem Comm100 solves
Support teams juggling live chat, ticketing, and a growing list of messaging channels (WhatsApp, Facebook, Instagram, SMS) often end up stitching together multiple point tools, while regulated organizations additionally need documented compliance their vendor can prove. Comm100 solves this by unifying live chat, ticketing, and 12+ messaging channels in one console with SOC 2, HIPAA, GDPR, and TX-RAMP compliance built in, plus an on-premises deployment option for buyers who cannot use multi-tenant cloud.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: $39 per agent/month. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud, on_premise. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Zapier, Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Shopify. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/26/2026; pricing and features can change.
How to evaluate Comm100
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for Mid-size to enterprise support teams needing one platform across live chat, ticketing, and 12+ messaging channels, Regulated or public-sector organizations that need documented compliance (HIPAA, TX-RAMP, SOC 2, GDPR), Organizations wanting an on-premises deployment option instead of multi-tenant cloud. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can Comm100 complete the critical workflow without manual work outside the product?
- Do the recorded connections (Zapier, Salesforce, HubSpot, Microsoft Dynamics 365) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/26/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- Mid-size to enterprise support teams needing one platform across live chat, ticketing, and 12+ messaging channels
- Regulated or public-sector organizations that need documented compliance (HIPAA, TX-RAMP, SOC 2, GDPR)
- Organizations wanting an on-premises deployment option instead of multi-tenant cloud
Not a fit if
- Very small teams or solo founders wanting a true free plan
- Teams that need deep, customizable BI-grade analytics out of the box
Pricing
Live Chat Startup
$39 per agent/month, billed monthly ($31/mo billed annually)Entry-level live chat plan for small support teams.
- Full widget customization
- Multi-language chat
- Canned messages
- 1 campaign
- Basic reporting
- 30-day free trial
Live Chat Plus
$69 per agent/month, billed monthly ($55/mo billed annually)Adds routing and richer engagement tools for growing teams.
- Everything in Startup
- Chat routing
- Audio/video chat
- Wrap-ups
- Unlimited campaigns
- Advanced reporting
Live Chat Ultra / AI & Ticketing add-ons
Custom pricingCustom-priced tiers for ticketing, AI agents, voice, and enterprise compliance needs.
- Ticketing & Messaging
- AI Agent / AI Copilot / AI Insights
- Queue management
- Voice
- Enterprise compliance packages
Features
Integrations
Security & compliance
Pros & cons
Pros
- Intuitive, easy-to-set-up interface praised across Capterra and G2 reviews
- Reliable uptime and session persistence — chats survive device switches and browser refreshes
- Responsive vendor customer support called out repeatedly in reviews
- Broad compliance coverage (SOC 2, HIPAA, GDPR, TX-RAMP) built in
Cons
- Reporting and analytics described as basic by multiple reviewers
- Mobile app lacks the dashboard/monitoring functionality available on desktop
- Limited UI and theme customization options
- Perceived as pricier than open-source alternatives by some buyers
What we found
Users on Capterra (4.7/5, 108 reviews) and G2 (4.3/5, 40 reviews) praise the intuitive setup and reliable chat sessions, while flagging basic reporting depth and a mobile app that lacks desktop dashboard parity.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
Written by Audyense accounts · moderated before publishing
No user reviews yet.
Used Comm100? Be the first to tell other buyers what actually worked.