Side-by-side record

Comm100 vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus Comm100 at $39. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.5/5).

Full comparison

	Comm100from $39 per agent/month	Splashtop Remote Supportfrom $25 per month
Audyense Score	74ASStrong	29AS*Low
Positioning	Omnichannel live chat, ticketing, and messaging for regulated and enterprise support teams	Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tier	No	Yes
Deployment	Cloud / SaaS, On-premise	Cloud / SaaS
Best fit	SMB, Mid-market, Enterprise	Startup, SMB, Mid-market
Pricing plans	Live Chat Startup$39 Live Chat Plus$69 Live Chat Ultra / AI & Ticketing add-onsCustom pricing	Free or entry planFree Higher tiersCustom pricing
AI features	YesDedicated AI Agent, AI Copilot, AI Insights, AI Knowledge, and AI QA product lines (contact-sales pricing)	—
Automation & macros	PartialChat routing and guided workflows exist; no dedicated public "macros" terminology found	—
CSAT & satisfaction surveys	YesNative post-chat "Chat Rating and Feedback" survey feature	—
Knowledge base & help center	YesNative Knowledge Base product plus an AI Knowledge layer	—
Live chat & messaging	YesCore product across Startup/Plus/Ultra tiers	—
Mobile app	PartialiOS/Android agent apps exist but lack dashboard/monitoring parity with desktop	—
Omnichannel support	YesMarketed as an AI-powered omnichannel platform spanning chat, email, social, and SMS	—
Public API	PartialA REST API exists but no single official public developer-docs URL was confirmed	—
Reporting & dashboards	PartialReal-time dashboards and scheduled reports exist but reviewers call the depth basic	—
Shared inbox & ticketing	YesTicketing & Messaging module (contact-sales pricing)	—
SLA management	YesSLA policies and SLA-driven routing, available on Enterprise/Omnichannel Gold & Platinum packages	—
Access From Any Device	—	YesDocumented in the independently researched profile.
Easy Deployment	—	YesDocumented in the independently researched profile.
Create And Send Deployment Package	—	YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers	—	YesDocumented in the independently researched profile.
High Performance	—	YesDocumented in the independently researched profile.
Attended And Unattended Remote Support	—	YesDocumented in the independently researched profile.
Group Computers	—	YesDocumented in the independently researched profile.
User Managment	—	YesDocumented in the independently researched profile.
Resell Remote Access	—	YesDocumented in the independently researched profile.
Robust Security	—	YesDocumented in the independently researched profile.
Remote Print	—	YesDocumented in the independently researched profile.
Chat While In Remote Sessions	—	YesDocumented in the independently researched profile.
Remote Wake Computers	—	YesDocumented in the independently researched profile.
File transfer	—	YesDocumented in the independently researched profile.
Integrations verified	20+	—
Aggregate rating	4.5 · 148 reviews	8.9 · No reviews yet
Integrations	ZapierSalesforceHubSpotMicrosoft Dynamics 365ZendeskShopify+14 more	—
Security & compliance	SOC 2 Type IIISO 27001PCI DSSHIPAA+4 more	—
Pros	Intuitive, easy-to-set-up interface praised across Capterra and G2 reviews Reliable uptime and session persistence — chats survive device switches and browser refreshes Responsive vendor customer support called out repeatedly in reviews Broad compliance coverage (SOC 2, HIPAA, GDPR, TX-RAMP) built in	Independent review documents a concrete business workflow Documented capability: Access From Any Device Documented capability: Easy Deployment Documented capability: Create And Send Deployment Package Documented capability: Automatically Install And Deploy To Group Of Computers
Cons	Reporting and analytics described as basic by multiple reviewers Mobile app lacks the dashboard/monitoring functionality available on desktop Limited UI and theme customization options Perceived as pricier than open-source alternatives by some buyers	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data
	Visit Comm100 ↗	Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Comm100

Comm100 is an AI-powered omnichannel customer engagement platform that unifies live chat, ticketing, and 12+ messaging channels (WhatsApp, Facebook, Instagram, Telegram, SMS) in one console. It is positioned heavily toward government, healthcare, and other regulated organizations, backing that with SOC 2 Type II, HIPAA, GDPR, PIPEDA, and TX-RAMP compliance, and it offers both cloud and on-premises deployment.

A particularly good fit for: Mid-size to enterprise support teams needing one platform across live chat, ticketing, and 12+ messaging channels Regulated or public-sector organizations that need documented compliance (HIPAA, TX-RAMP, SOC 2, GDPR) Organizations wanting an on-premises deployment option instead of multi-tenant cloud

May be a poor fit if: Very small teams or solo founders wanting a true free plan Teams that need deep, customizable BI-grade analytics out of the box

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Comm100: Published starting price $39 per agent/month

Live Chat Startup$39 per agent/month, billed monthly ($31/mo billed annually)
Live Chat Plus$69 per agent/month, billed monthly ($55/mo billed annually)
Live Chat Ultra / AI & Ticketing add-onsCustom pricing

Splashtop Remote Support: Published starting price $25 per month

Free or entry planFree
Higher tiersCustom pricing

Capabilities worth validating

Comm100: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Zapier, Salesforce, HubSpot, Microsoft Dynamics 365.
Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

Does Comm100's selected plan include the features and limits we need?
Does Splashtop Remote Support's selected plan include the features and limits we need?
Does the exact integration path for Zapier, Salesforce, HubSpot support the sync direction, permissions, and volume we need?
Will the deployment and data-residency model meet our security and procurement requirements?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through Zapier, Salesforce, HubSpot: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Comm100 product site, Capterra, G2; Splashtop Remote Support product site, FinancesOnline review, Vendor website