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Side-by-side record

Comm100 vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

ScreenConnect starts at $27 per seat, versus Comm100 at $39. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.5/5).

Full comparison

Comm100from $39 per agent/month
ScreenConnectfrom $27 per month
Audyense Score74ASStrong29AS*Low
PositioningOmnichannel live chat, ticketing, and messaging for regulated and enterprise support teamsScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tierNoYes
DeploymentCloud / SaaS, On-premiseCloud / SaaS
Best fitSMB, Mid-market, EnterpriseStartup, SMB, Mid-market
Pricing plans
  • Live Chat Startup$39
  • Live Chat Plus$69
  • Live Chat Ultra / AI & Ticketing add-onsCustom pricing
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesDedicated AI Agent, AI Copilot, AI Insights, AI Knowledge, and AI QA product lines (contact-sales pricing)—
Automation & macrosPartialChat routing and guided workflows exist; no dedicated public "macros" terminology found—
CSAT & satisfaction surveysYesNative post-chat "Chat Rating and Feedback" survey feature—
Knowledge base & help centerYesNative Knowledge Base product plus an AI Knowledge layer—
Live chat & messagingYesCore product across Startup/Plus/Ultra tiers—
Mobile appPartialiOS/Android agent apps exist but lack dashboard/monitoring parity with desktop—
Omnichannel supportYesMarketed as an AI-powered omnichannel platform spanning chat, email, social, and SMS—
Public APIPartialA REST API exists but no single official public developer-docs URL was confirmed—
Reporting & dashboardsPartialReal-time dashboards and scheduled reports exist but reviewers call the depth basic—
Shared inbox & ticketingYesTicketing & Messaging module (contact-sales pricing)—
SLA managementYesSLA policies and SLA-driven routing, available on Enterprise/Omnichannel Gold & Platinum packages—
Multiple agents—YesDocumented in the independently researched profile.
Remote Support—YesDocumented in the independently researched profile.
No interruptions—YesDocumented in the independently researched profile.
Secure information—YesDocumented in the independently researched profile.
Automated reconnection—YesDocumented in the independently researched profile.
Cross-platform compatibility—YesDocumented in the independently researched profile.
Browser extensions—YesDocumented in the independently researched profile.
Remote access—YesDocumented in the independently researched profile.
Unattended access—YesDocumented in the independently researched profile.
Simplified transfer of files—YesDocumented in the independently researched profile.
Roles & permissions—YesDocumented in the independently researched profile.
Shared toolbox—YesDocumented in the independently researched profile.
Remote meetings—YesDocumented in the independently researched profile.
Customization & branding—YesDocumented in the independently researched profile.
Integrations verified20+—
Aggregate rating4.5 · 148 reviews9.0 · No reviews yet
Integrations
ZapierSalesforceHubSpotMicrosoft Dynamics 365ZendeskShopify+14 more
—
Security & compliance
SOC 2 Type IIISO 27001PCI DSSHIPAA+4 more
—
Pros
  • Intuitive, easy-to-set-up interface praised across Capterra and G2 reviews
  • Reliable uptime and session persistence — chats survive device switches and browser refreshes
  • Responsive vendor customer support called out repeatedly in reviews
  • Broad compliance coverage (SOC 2, HIPAA, GDPR, TX-RAMP) built in
  • Independent review documents a concrete business workflow
  • Documented capability: Multiple agents
  • Documented capability: Remote Support
  • Documented capability: No interruptions
  • Documented capability: Secure information
Cons
  • Reporting and analytics described as basic by multiple reviewers
  • Mobile app lacks the dashboard/monitoring functionality available on desktop
  • Limited UI and theme customization options
  • Perceived as pricier than open-source alternatives by some buyers
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Comm100 ↗Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Comm100

Comm100 is an AI-powered omnichannel customer engagement platform that unifies live chat, ticketing, and 12+ messaging channels (WhatsApp, Facebook, Instagram, Telegram, SMS) in one console. It is positioned heavily toward government, healthcare, and other regulated organizations, backing that with SOC 2 Type II, HIPAA, GDPR, PIPEDA, and TX-RAMP compliance, and it offers both cloud and on-premises deployment.

A particularly good fit for: Mid-size to enterprise support teams needing one platform across live chat, ticketing, and 12+ messaging channels Regulated or public-sector organizations that need documented compliance (HIPAA, TX-RAMP, SOC 2, GDPR) Organizations wanting an on-premises deployment option instead of multi-tenant cloud

May be a poor fit if: Very small teams or solo founders wanting a true free plan Teams that need deep, customizable BI-grade analytics out of the box

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Comm100: Published starting price $39 per agent/month

  • Live Chat Startup$39 per agent/month, billed monthly ($31/mo billed annually)
  • Live Chat Plus$69 per agent/month, billed monthly ($55/mo billed annually)
  • Live Chat Ultra / AI & Ticketing add-onsCustom pricing

ScreenConnect: Published starting price $27 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Comm100: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Zapier, Salesforce, HubSpot, Microsoft Dynamics 365.
  • ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

  • Does Comm100's selected plan include the features and limits we need?
  • Does ScreenConnect's selected plan include the features and limits we need?
  • Does the exact integration path for Zapier, Salesforce, HubSpot support the sync direction, permissions, and volume we need?
  • Will the deployment and data-residency model meet our security and procurement requirements?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Zapier, Salesforce, HubSpot: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Comm100 product site, Capterra, G2; ScreenConnect product site, FinancesOnline review, Vendor website