Audyense
Chaport
Customer Support · www.chaport.com
Overview
Chaport is a live-chat and multichannel messaging platform for small and mid-sized businesses, bundling a website chat widget, chatbots, a knowledge base, and channels like Facebook Messenger, Telegram, and Viber into one inbox. It is designed to deploy in minutes and is priced as flat plans rather than per seat. Positioning centers on giving small teams multichannel coverage and basic automation without enterprise complexity.
The problem Chaport solves
Small and mid-sized businesses struggle to answer customers scattered across a website widget, email, and messaging apps like Facebook, Telegram, and Viber without stitching together several tools or hiring a large support team. Chaport gives them a single, quick-to-deploy inbox with live chat, automated chatbots, and a self-serve knowledge base, so a handful of operators can handle sales and support from one place. It targets SMBs that want multichannel coverage and basic automation without enterprise pricing or complexity.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: €29 per month. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Facebook Messenger, Telegram, Viber, Email, WordPress, Ecwid. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/22/2026; pricing and features can change.
How to evaluate Chaport
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for SMB support teams that want live chat live and answering quickly, Businesses needing website chat plus Facebook, Telegram, Viber, and email in one inbox, Teams adopting chatbots and a knowledge base on a modest budget. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can Chaport complete the critical workflow without manual work outside the product?
- Do the recorded connections (Facebook Messenger, Telegram, Viber, Email) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/22/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- SMB support teams that want live chat live and answering quickly
- Businesses needing website chat plus Facebook, Telegram, Viber, and email in one inbox
- Teams adopting chatbots and a knowledge base on a modest budget
Not a fit if
- Enterprises needing SLA management and formal compliance certifications
- Teams requiring highly advanced or deeply customizable support workflows
Why it’s listed
- Live chat, chatbots, and a knowledge base bundled with Facebook, Telegram, and Viber channels in one inbox
- Strong Capterra and G2 ratings with an emphasis on fast setup and ease of use
- Genuine free plan and flat per-plan pricing suited to small teams
Pricing
Free
FreeFree-forever live chat for a two-operator team.
- Unlimited chats & websites
- 2 operators
- 60-day chat history
- Basic widget customization
- Web, desktop & mobile apps
Pro
€29 per month billed annuallyAdds automation, integrations, and reporting for a growing four-operator team.
- Unlimited chat history
- Auto-invitations
- Email & messenger integrations
- Saved replies
- Detailed reports
- REST & JavaScript API
Unlimited
€99 per month billed annuallyFull platform with chatbots, knowledge base, and team management for unlimited operators.
- Chatbots
- Knowledge base + FAQ bot
- Teams & assignment rules
- Custom fields
- Chat ratings
- Advanced & on-demand reports
Features
Integrations
Security & compliance
Pros & cons
Pros
- Fast, easy setup, with teams reporting they are live in about ten minutes
- Simple, intuitive interface
- Strong multi-platform coverage across web, desktop, and mobile apps
- Responsive, helpful customer support
Cons
- Lacks the deeper, advanced functionality of heavier competitors
- Interface customization is limited
- Some notification limitations reported by reviewers
- Several capabilities are gated behind higher-tier plans
What we found
Well rated on the major platforms (Capterra 4.9 from ~63 reviews; G2 4.7 from ~22 reviews), with reviewers highlighting fast setup, a simple interface, broad multi-platform coverage, and responsive support. Common criticism is that it lacks the depth and customization of heavier competitors and gates several capabilities behind higher tiers.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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