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Side-by-side record

Chaport vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

ScreenConnect starts at $27 per seat, versus Chaport at €29. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.9/5).

Full comparison

Chaportfrom €29 per month
ScreenConnectfrom $27 per month
Audyense Score71ASStrong29AS*Low
PositioningLive chat and chatbots for multichannel customer messagingScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tierYesYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMBStartup, SMB, Mid-market
Pricing plans
  • FreeFree
  • Pro€29
  • Unlimited€99
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesAI-powered chatbots on the Unlimited plan—
Automation & macrosYesSaved replies, auto-invitations, assignment rules, and chatbot flows—
CSAT & satisfaction surveysPartialChat ratings on the Unlimited plan; no full CSAT survey builder—
Knowledge base & help centerYesKnowledge base and FAQ bot on the Unlimited plan—
Live chat & messagingYesCore product: real-time website chat widget—
Omnichannel supportYesEmail, Facebook, Telegram, and Viber in one inbox—
Public APIYesREST and JavaScript API from the Pro plan—
Reporting & dashboardsYesDetailed reports on Pro; advanced and on-demand reports on Unlimited—
Shared inbox & ticketingYesTeams, assignment rules, and shared saved replies—
SLA managementNoNo SLA or response-time-target feature—
Multiple agents—YesDocumented in the independently researched profile.
Remote Support—YesDocumented in the independently researched profile.
No interruptions—YesDocumented in the independently researched profile.
Secure information—YesDocumented in the independently researched profile.
Automated reconnection—YesDocumented in the independently researched profile.
Cross-platform compatibility—YesDocumented in the independently researched profile.
Browser extensions—YesDocumented in the independently researched profile.
Remote access—YesDocumented in the independently researched profile.
Unattended access—YesDocumented in the independently researched profile.
Simplified transfer of files—YesDocumented in the independently researched profile.
Roles & permissions—YesDocumented in the independently researched profile.
Shared toolbox—YesDocumented in the independently researched profile.
Remote meetings—YesDocumented in the independently researched profile.
Customization & branding—YesDocumented in the independently researched profile.
Integrations verified11+—
Aggregate rating4.9 · 63 reviews9.0 · No reviews yet
Integrations
Facebook MessengerTelegramViberEmailWordPressEcwid+5 more
—
Security & compliance
GDPR
—
Pros
  • Fast, easy setup, with teams reporting they are live in about ten minutes
  • Simple, intuitive interface
  • Strong multi-platform coverage across web, desktop, and mobile apps
  • Responsive, helpful customer support
  • Independent review documents a concrete business workflow
  • Documented capability: Multiple agents
  • Documented capability: Remote Support
  • Documented capability: No interruptions
  • Documented capability: Secure information
Cons
  • Lacks the deeper, advanced functionality of heavier competitors
  • Interface customization is limited
  • Some notification limitations reported by reviewers
  • Several capabilities are gated behind higher-tier plans
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Chaport ↗Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Chaport

Chaport is a live-chat and multichannel messaging platform for small and mid-sized businesses, bundling a website chat widget, chatbots, a knowledge base, and channels like Facebook Messenger, Telegram, and Viber into one inbox. It is designed to deploy in minutes and is priced as flat plans rather than per seat. Positioning centers on giving small teams multichannel coverage and basic automation without enterprise complexity.

A particularly good fit for: SMB support teams that want live chat live and answering quickly Businesses needing website chat plus Facebook, Telegram, Viber, and email in one inbox Teams adopting chatbots and a knowledge base on a modest budget

May be a poor fit if: Enterprises needing SLA management and formal compliance certifications Teams requiring highly advanced or deeply customizable support workflows

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Chaport: Published starting price €29 per month

  • FreeFree
  • Pro€29 per month billed annually
  • Unlimited€99 per month billed annually

ScreenConnect: Published starting price $27 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Chaport: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Facebook Messenger, Telegram, Viber, Email.
  • ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

  • Does Chaport's selected plan include the features and limits we need?
  • Does ScreenConnect's selected plan include the features and limits we need?
  • Does the exact integration path for Facebook Messenger, Telegram, Viber support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Facebook Messenger, Telegram, Viber: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Chaport product site, Capterra, G2; ScreenConnect product site, FinancesOnline review, Vendor website