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Side-by-side record

Chaport vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus Chaport at €29. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.9/5).

Full comparison

Chaportfrom €29 per month
Splashtop Remote Supportfrom $25 per month
Audyense Score71ASStrong29AS*Low
PositioningLive chat and chatbots for multichannel customer messagingSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierYesYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMBStartup, SMB, Mid-market
Pricing plans
  • FreeFree
  • Pro€29
  • Unlimited€99
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesAI-powered chatbots on the Unlimited plan—
Automation & macrosYesSaved replies, auto-invitations, assignment rules, and chatbot flows—
CSAT & satisfaction surveysPartialChat ratings on the Unlimited plan; no full CSAT survey builder—
Knowledge base & help centerYesKnowledge base and FAQ bot on the Unlimited plan—
Live chat & messagingYesCore product: real-time website chat widget—
Omnichannel supportYesEmail, Facebook, Telegram, and Viber in one inbox—
Public APIYesREST and JavaScript API from the Pro plan—
Reporting & dashboardsYesDetailed reports on Pro; advanced and on-demand reports on Unlimited—
Shared inbox & ticketingYesTeams, assignment rules, and shared saved replies—
SLA managementNoNo SLA or response-time-target feature—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified11+—
Aggregate rating4.9 · 63 reviews8.9 · No reviews yet
Integrations
Facebook MessengerTelegramViberEmailWordPressEcwid+5 more
—
Security & compliance
GDPR
—
Pros
  • Fast, easy setup, with teams reporting they are live in about ten minutes
  • Simple, intuitive interface
  • Strong multi-platform coverage across web, desktop, and mobile apps
  • Responsive, helpful customer support
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Lacks the deeper, advanced functionality of heavier competitors
  • Interface customization is limited
  • Some notification limitations reported by reviewers
  • Several capabilities are gated behind higher-tier plans
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Chaport ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Chaport

Chaport is a live-chat and multichannel messaging platform for small and mid-sized businesses, bundling a website chat widget, chatbots, a knowledge base, and channels like Facebook Messenger, Telegram, and Viber into one inbox. It is designed to deploy in minutes and is priced as flat plans rather than per seat. Positioning centers on giving small teams multichannel coverage and basic automation without enterprise complexity.

A particularly good fit for: SMB support teams that want live chat live and answering quickly Businesses needing website chat plus Facebook, Telegram, Viber, and email in one inbox Teams adopting chatbots and a knowledge base on a modest budget

May be a poor fit if: Enterprises needing SLA management and formal compliance certifications Teams requiring highly advanced or deeply customizable support workflows

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Chaport: Published starting price €29 per month

  • FreeFree
  • Pro€29 per month billed annually
  • Unlimited€99 per month billed annually

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Chaport: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Facebook Messenger, Telegram, Viber, Email.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does Chaport's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for Facebook Messenger, Telegram, Viber support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Facebook Messenger, Telegram, Viber: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Chaport product site, Capterra, G2; Splashtop Remote Support product site, FinancesOnline review, Vendor website