Audyense
Vtiger
Sales & CRM · www.vtiger.com
Overview
Vtiger is an all-in-one CRM that combines sales force automation, marketing, help desk, and inventory management in a single platform. Originally forked from SugarCRM in 2004, it targets SMBs and mid-market teams that want broad functionality without stitching together separate point tools.
The problem Vtiger solves
Small and mid-market businesses often end up paying for separate sales CRM, marketing automation, help desk, and inventory tools, then spend extra on integration or customization consultants to make them work together. Vtiger solves this by bundling all of these into one customizable, no-code platform with a genuine free tier, at a price point well below assembling the equivalent point-tool stack.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: Free. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud, on_premise. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Google Workspace (Gmail, Calendar, Contacts, Meet, Drive, Sheets), Microsoft Outlook, Microsoft Teams, WhatsApp, Zapier, DocuSign. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/31/2026; pricing and features can change.
How to evaluate Vtiger
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for SMBs wanting sales, marketing, and help desk unified in one system instead of buying separate tools, Budget-conscious teams that need deep no-code customization (fields, modules, workflows), Businesses that want to trial a full-featured CRM free before committing spend. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can Vtiger complete the critical workflow without manual work outside the product?
- Do the recorded connections (Google Workspace (Gmail, Calendar, Contacts, Meet, Drive, Sheets), Microsoft Outlook, Microsoft Teams, WhatsApp) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/31/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- SMBs wanting sales, marketing, and help desk unified in one system instead of buying separate tools
- Budget-conscious teams that need deep no-code customization (fields, modules, workflows)
- Businesses that want to trial a full-featured CRM free before committing spend
Not a fit if
- Teams that expect a polished, modern UI out of the box
- Mobile-first sales teams relying heavily on the native app for daily work
Why it’s listed
- All-in-one CRM covering sales, marketing, and support in one platform
- Genuine free tier plus deep no-code customization at a low price point
- Established vendor (since 2004) with 300,000+ businesses and ISO 27001/27701 certification
Pricing
One Pilot
FreeFree plan for up to 10 users to run basic CRM, help desk, and light marketing.
- Lead and contact management with duplicate prevention
- Email campaigns up to 1,000/month
- Basic project management with Gantt view
- Sales pipeline with customizable stages
- Help desk with SLA tracking
- 3 GB storage
One Growth
$12 per_user_per_monthEntry paid tier adding AI, marketing, and billing basics for growing teams.
- Predictive and generative AI capabilities
- Lead auto-assignment and routing
- Multiple sales pipelines with playbooks
- 5,000 marketing emails/month
- Customer portal and FAQs
- Invoicing and sales orders
One Professional
$30 per_user_per_monthMost popular tier, adding forecasting, scoring, and support automation.
- Lead and engagement scoring
- Sales forecasting and quotas
- 20,000 campaign emails/month
- Social ticketing and round-robin assignment
- Live web chat
- Process designer for workflow automation
One Enterprise
$42 per_user_per_monthAdds multi-currency, internal ticketing, and service operations features.
- Multi-currency support
- Internal ticketing system for employees
- Work order management
- Automated time tracking and billing
- Project templates and analytics
One AI
$50 per_user_per_monthTop tier centered on advanced generative and predictive AI tooling.
- Voice assistant integration
- Generative AI Designer
- Predictive AI Designer
- Chatbot with prompt builder
- Enterprise-grade AI features
Features
Integrations
Security & compliance
Pros & cons
Pros
- Deep customization of fields, modules, layouts, and workflows without code
- All-in-one scope (CRM, marketing, help desk, inventory) avoids paying for multiple separate tools
- Competitive, transparent pricing relative to the feature set
- Free Pilot plan allows risk-free evaluation before purchase
Cons
- UI feels dated and has a steeper learning curve than newer competitors
- Mobile app trails the web app in features and has reported bugs
- Zapier and other integrations can have field-mapping issues
- Performance can slow down with heavier reporting or larger datasets
What we found
Reviewers on G2 and Capterra consistently praise Vtiger's affordability, deep customization, and all-in-one feature breadth, while citing a dated UI, a weaker mobile app, and occasional integration friction.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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