Audyense
TeamSupport
Customer Support · www.teamsupport.com
Overview
TeamSupport is an AI-native customer support platform built specifically for B2B companies, unifying ticketing, live chat, and account-level customer intelligence in one system. It targets support and customer success teams that need to onboard, retain, and expand accounts rather than just close tickets, layering a proprietary Customer Distress Index on top of traditional ticketing to surface churn risk.
The problem TeamSupport solves
B2B support teams juggling complex, multi-contact accounts often lose critical retention signals because ticket history is scattered by individual contact rather than tied to the account as a whole, and support data never reaches the customer success or product teams who could act on it. TeamSupport solves this by centering tickets on account-level context and layering AI-driven signals, like its Customer Distress Index and sentiment analysis, on top, so support conversations double as an early-warning system for churn and expansion opportunity instead of just a queue to clear.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: $45 per month (up to 5 users), billed annually. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include HubSpot, Jira, Salesforce, Azure DevOps, Microsoft Dynamics 365, Zoho. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/25/2026; pricing and features can change.
How to evaluate TeamSupport
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for B2B support teams managing complex, ongoing account relationships where ticket history needs account-level context., Organizations that want support data to double as a churn early-warning system for customer success teams., Teams that need structured cross-department collaboration on tickets, such as support handing off to product or engineering.. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can TeamSupport complete the critical workflow without manual work outside the product?
- Do the recorded connections (HubSpot, Jira, Salesforce, Azure DevOps) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/25/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- B2B support teams managing complex, ongoing account relationships where ticket history needs account-level context.
- Organizations that want support data to double as a churn early-warning system for customer success teams.
- Teams that need structured cross-department collaboration on tickets, such as support handing off to product or engineering.
Not a fit if
- Teams that need best-in-class, highly customizable reporting and analytics out of the box.
- Teams that are performance-sensitive or need a snappy, modern UI with zero tolerance for occasional lag.
Why it’s listed
- Account-level ticket context (not just per-contact) built specifically for B2B support teams.
- Proprietary Customer Distress Index ties support activity to churn risk, confirmed on the product site.
Pricing
Starter
$45 per month, up to 5 users, billed annuallyEntry-level ticketing plan for small support teams.
- Ticketing
- AI productivity tools
- Self-serve data import
- Messaging & live chat available as add-on
Professional
$65 per month, unlimited users, billed annuallyAdds account-level customer intelligence and an AI assistant for growing teams.
- Everything in Starter
- Customer intelligence & distress signals
- AI productivity assistant
- Customer portal
- Knowledge base
Scale
$85 per month, unlimited users, billed annuallyFull platform tier adding automation, custom fields, and analytics.
- Everything in Professional
- 3 playbooks included
- Insights/analytics module
- Custom fields
- Automation
- Broadcast messaging
Features
Integrations
Security & compliance
Pros & cons
Pros
- Fast, easy onboarding and intuitive ticket-creation UX.
- Strong cross-team ticket collaboration for handing tickets to other departments.
- Account-level customer intelligence (Customer Distress Index) differentiates it from generic ticketing tools.
- Customizable workflows and fields praised across review platforms.
Cons
- Performance issues including slow page loads and occasional lag.
- Reporting and Insights module is hard to customize, with slow report loading and limited export options.
- Interface described by some reviewers as dated compared to newer helpdesk competitors.
- Mobile app is less polished and flexible than the desktop product.
What we found
Reviewers on G2 and Capterra highlight fast onboarding, strong cross-team ticket collaboration, and account-level customer intelligence as differentiators from generic ticketing tools. Recurring complaints across platforms include performance lag on larger accounts and a reporting/Insights module that is hard to customize and export from.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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