Side-by-side record

Splashtop Remote Support vs. TeamSupport

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus TeamSupport at $45. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.4/5).

Full comparison

	Splashtop Remote Supportfrom $25 per month	TeamSupportfrom $45 per month (up to 5 users), billed annually
Audyense Score	29AS*Low	68ASFair
Positioning	Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).	Turn Support Conversations Into Revenue
Free tier	Yes	No
Deployment	Cloud / SaaS	Cloud / SaaS
Best fit	Startup, SMB, Mid-market	SMB, Mid-market, Enterprise
Pricing plans	Free or entry planFree Higher tiersCustom pricing	Starter$45 Professional$65 Scale$85
Access From Any Device	YesDocumented in the independently researched profile.	—
Easy Deployment	YesDocumented in the independently researched profile.	—
Create And Send Deployment Package	YesDocumented in the independently researched profile.	—
Automatically Install And Deploy To Group Of Computers	YesDocumented in the independently researched profile.	—
High Performance	YesDocumented in the independently researched profile.	—
Attended And Unattended Remote Support	YesDocumented in the independently researched profile.	—
Group Computers	YesDocumented in the independently researched profile.	—
User Managment	YesDocumented in the independently researched profile.	—
Resell Remote Access	YesDocumented in the independently researched profile.	—
Robust Security	YesDocumented in the independently researched profile.	—
Remote Print	YesDocumented in the independently researched profile.	—
Chat While In Remote Sessions	YesDocumented in the independently researched profile.	—
Remote Wake Computers	YesDocumented in the independently researched profile.	—
File transfer	YesDocumented in the independently researched profile.	—
Automation & macros	—	YesNamed "Automation" feature, gated to the Scale tier.
CSAT & satisfaction surveys	—	YesBuilt-in CSAT and NPS surveys, supplemented by the Customer Distress Index.
Knowledge base & help center	—	YesDedicated knowledge base feature included from the Professional tier up.
Live chat & messaging	—	YesMessaging & Live Chat sold as an add-on, powered by SnapEngage.
Omnichannel support	—	YesDedicated omnichannel support product page and feature set.
Shared inbox & ticketing	—	PartialArchitected as ticketing with email-to-ticket conversion, not a classic shared-inbox UX.
SLA management	—	YesContractual SLA tracking with pause on pending/weekends and violation history.
AI features	—	YesAsk AI, ticket summarization, assisted replies, sentiment analysis, and a 24/7 AI Agent for routine resolution.
Public API	—	YesRESTful API offered via the integration hub.
Mobile app	—	YesiOS/Android apps exist, though reviews note they are less polished than desktop.
Reporting & dashboards	—	YesBuilt-in reporting plus a paid Insights analytics module; usability and export limits are a recurring criticism.
Integrations verified	—	12+
Aggregate rating	8.9 · No reviews yet	4.4 · 891 reviews
Integrations	—	HubSpotJiraSalesforceAzure DevOpsMicrosoft Dynamics 365Zoho+6 more
Security & compliance	—	SOC 2GDPR
Pros	Independent review documents a concrete business workflow Documented capability: Access From Any Device Documented capability: Easy Deployment Documented capability: Create And Send Deployment Package Documented capability: Automatically Install And Deploy To Group Of Computers	Fast, easy onboarding and intuitive ticket-creation UX. Strong cross-team ticket collaboration for handing tickets to other departments. Account-level customer intelligence (Customer Distress Index) differentiates it from generic ticketing tools. Customizable workflows and fields praised across review platforms.
Cons	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data	Performance issues including slow page loads and occasional lag. Reporting and Insights module is hard to customize, with slow report loading and limited export options. Interface described by some reviewers as dated compared to newer helpdesk competitors. Mobile app is less polished and flexible than the desktop product.
	Visit Splashtop Remote Support ↗	Visit TeamSupport ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

TeamSupport

TeamSupport is an AI-native customer support platform built specifically for B2B companies, unifying ticketing, live chat, and account-level customer intelligence in one system. It targets support and customer success teams that need to onboard, retain, and expand accounts rather than just close tickets, layering a proprietary Customer Distress Index on top of traditional ticketing to surface churn risk.

A particularly good fit for: B2B support teams managing complex, ongoing account relationships where ticket history needs account-level context. Organizations that want support data to double as a churn early-warning system for customer success teams. Teams that need structured cross-department collaboration on tickets, such as support handing off to product or engineering.

May be a poor fit if: Teams that need best-in-class, highly customizable reporting and analytics out of the box. Teams that are performance-sensitive or need a snappy, modern UI with zero tolerance for occasional lag.

Pricing and plan structure

Splashtop Remote Support: Published starting price $25 per month

Free or entry planFree
Higher tiersCustom pricing

TeamSupport: Published starting price $45 per month (up to 5 users), billed annually

Starter$45 per month, up to 5 users, billed annually
Professional$65 per month, unlimited users, billed annually
Scale$85 per month, unlimited users, billed annually

Capabilities worth validating

Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance
TeamSupport: Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging, Omnichannel support Integrations include HubSpot, Jira, Salesforce, Azure DevOps.

Questions to answer before switching

Does Splashtop Remote Support's selected plan include the features and limits we need?
Does TeamSupport's selected plan include the features and limits we need?
Does the exact integration path for HubSpot, Jira, Salesforce support the sync direction, permissions, and volume we need?
Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through HubSpot, Jira, Salesforce: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Splashtop Remote Support product site, FinancesOnline review, Vendor website; TeamSupport product site, G2, Capterra