Audyense
tawk.to
VerifiedCustomer Support · www.tawk.to
Overview
tawk.to is a free live chat, ticketing, knowledge base and contact-management platform that lets businesses message website visitors in real time. The core product is free with no limits on agents, chat volume, or sites, and the company monetizes through optional paid add-ons such as branding removal, AI Assist, video/voice, and hired live agents.
The problem tawk.to solves
Small businesses and startups often can't justify a paid subscription just to chat with website visitors and handle basic support. tawk.to solves this with a free live chat, ticketing, knowledge base, and CRM bundle that needs no seat or volume limits, though teams that grow into SLA-driven support, heavy integrations, or reliable mobile access may hit its ceiling.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: Free. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include WordPress, Shopify, Wix, Squarespace, Joomla, WooCommerce. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/22/2026; pricing and features can change.
How to evaluate tawk.to
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for Small businesses and startups wanting free website live chat, Teams needing unlimited agents and chat history with no seat limits, Sites that also want a basic ticketing system and hosted knowledge base at no cost. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can tawk.to complete the critical workflow without manual work outside the product?
- Do the recorded connections (WordPress, Shopify, Wix, Squarespace) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/22/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- Small businesses and startups wanting free website live chat
- Teams needing unlimited agents and chat history with no seat limits
- Sites that also want a basic ticketing system and hosted knowledge base at no cost
Not a fit if
- Enterprises needing SLA timers, advanced routing, and escalation workflows
- Teams requiring deep, native integrations with many third-party tools
Why it’s listed
- One of the most widely used live chat tools on the web, with a genuinely free core product
- Bundles live chat, ticketing, knowledge base, and a contacts CRM at no cost
- Strong fit for SMBs and startups that need website chat without a subscription
Pricing
Free
FreeThe complete platform at no cost with no limits on agents, chats, or sites.
- Unlimited agents
- Unlimited chat history
- Email ticketing system
- Hosted knowledge base
- CRM contacts
- 45+ languages
- Desktop and mobile apps
Remove Branding
$39 per monthRemoves the 'Powered by tawk.to' branding and white-labels the widget, chat page, and knowledge base.
- Remove tawk.to branding
- White-label chat widget and chat page
- White-label knowledge base and ticket emails
- $29/mo billed annually
AI Assist
$29 per monthAI-powered chat assistance, with tiers scaling by monthly message volume.
- From $29/mo for 1,000 messages
- $99/mo for 5,000 messages
- $399/mo for 20,000 messages
- Limited free tier available
Video + Voice + Screensharing
$49 per monthAdds live video calls, voice, and screen sharing to chats.
- Live video calls
- Voice calls
- Screen sharing
- $29/mo billed annually
Hired Agents
$129 per monthOutsourced live chat agents, priced from $1/hour, starting at part-time coverage.
- From $1/hour
- Part-time (10 hrs) $129/mo
- Full-time (40 hrs) $380/mo
- 24/7 coverage $728/mo
Features
Integrations
Security & compliance
Pros & cons
Pros
- Core platform is genuinely free with no feature wall, agent caps, or chat-history limits
- Fast to set up with an intuitive interface and useful real-time visitor monitoring
- Includes ticketing, hosted knowledge base, and CRM contacts alongside live chat
- Desktop and mobile apps plus support for 45+ languages
Cons
- Mobile app is widely reported as unstable and less responsive than desktop
- Interface feels dated and ticketing lacks SLA timers and advanced routing
- Limited native third-party integrations; many connections require Zapier/Make
- Advanced features (removing branding, AI Assist, hired agents) require paid add-ons
What we found
Reviewers praise it as a genuinely free, feature-rich, easy-to-set-up live chat tool, while criticizing an unreliable mobile app, dated interface, and limited third-party integrations.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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