Audyense·
Skip to content
Side-by-side record

Splashtop Remote Support vs. tawk.to

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

tawk.to starts at Free per seat, versus Splashtop Remote Support at $25. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.6/5).

Full comparison

Splashtop Remote Supportfrom $25 per month
tawk.tofrom Free
Audyense Score29AS*Low76ASStrong
PositioningSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).100% free live chat and support software
Free tierYesYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • Free or entry planFree
  • Higher tiersCustom pricing
  • FreeFree
  • Remove Branding$39
  • AI Assist$29
  • Video + Voice + Screensharing$49
  • Hired Agents$129
Access From Any DeviceYesDocumented in the independently researched profile.—
Easy DeploymentYesDocumented in the independently researched profile.—
Create And Send Deployment PackageYesDocumented in the independently researched profile.—
Automatically Install And Deploy To Group Of ComputersYesDocumented in the independently researched profile.—
High PerformanceYesDocumented in the independently researched profile.—
Attended And Unattended Remote SupportYesDocumented in the independently researched profile.—
Group ComputersYesDocumented in the independently researched profile.—
User ManagmentYesDocumented in the independently researched profile.—
Resell Remote AccessYesDocumented in the independently researched profile.—
Robust SecurityYesDocumented in the independently researched profile.—
Remote PrintYesDocumented in the independently researched profile.—
Chat While In Remote SessionsYesDocumented in the independently researched profile.—
Remote Wake ComputersYesDocumented in the independently researched profile.—
File transferYesDocumented in the independently researched profile.—
AI features—PartialAI Assist is a paid add-on, not part of the free core
Automation & macros—PartialCanned/shortcut responses and triggers; no advanced macro engine
CSAT & satisfaction surveys—NoNo built-in CSAT survey feature surfaced in sources
Knowledge base & help center—YesHosted knowledge base included free
Live chat & messaging—YesCore product; real-time chat with visitor monitoring
Omnichannel support—PartialWeb chat, email ticketing and chat pages; limited channel breadth
Public API—YesJavaScript API and REST API available
Reporting & dashboards—YesDetailed reporting included free
Shared inbox & ticketing—PartialEmail ticketing system rather than a full shared inbox
SLA management—NoReviewers note no SLA timers or escalation workflows
Integrations verified—12+
Aggregate rating8.9 · No reviews yet4.6 · 345 reviews
Integrations—
WordPressShopifyWixSquarespaceJoomlaWooCommerce+6 more
Security & compliance—
GDPREU-U.S. Data Privacy FrameworkUK-U.S. Data Privacy FrameworkSwiss-U.S. Data Privacy Framework
Pros
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
  • Core platform is genuinely free with no feature wall, agent caps, or chat-history limits
  • Fast to set up with an intuitive interface and useful real-time visitor monitoring
  • Includes ticketing, hosted knowledge base, and CRM contacts alongside live chat
  • Desktop and mobile apps plus support for 45+ languages
Cons
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
  • Mobile app is widely reported as unstable and less responsive than desktop
  • Interface feels dated and ticketing lacks SLA timers and advanced routing
  • Limited native third-party integrations; many connections require Zapier/Make
  • Advanced features (removing branding, AI Assist, hired agents) require paid add-ons
Visit Splashtop Remote Support ↗Visit tawk.to ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

tawk.to

tawk.to is a free live chat, ticketing, knowledge base and contact-management platform that lets businesses message website visitors in real time. The core product is free with no limits on agents, chat volume, or sites, and the company monetizes through optional paid add-ons such as branding removal, AI Assist, video/voice, and hired live agents.

A particularly good fit for: Small businesses and startups wanting free website live chat Teams needing unlimited agents and chat history with no seat limits Sites that also want a basic ticketing system and hosted knowledge base at no cost

May be a poor fit if: Enterprises needing SLA timers, advanced routing, and escalation workflows Teams requiring deep, native integrations with many third-party tools

Pricing and plan structure

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

tawk.to: Published starting price Free

  • FreeFree
  • Remove Branding$39 per month
  • AI Assist$29 per month
  • Video + Voice + Screensharing$49 per month
  • Hired Agents$129 per month

Capabilities worth validating

  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance
  • tawk.to: AI features, Automation & macros, Knowledge base & help center, Live chat & messaging, Omnichannel support Integrations include WordPress, Shopify, Wix, Squarespace.

Questions to answer before switching

  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does tawk.to's selected plan include the features and limits we need?
  • Does the exact integration path for WordPress, Shopify, Wix support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through WordPress, Shopify, Wix: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Splashtop Remote Support product site, FinancesOnline review, Vendor website; tawk.to product site, Capterra, G2