AudyenseBMC Software Remedyforce
Finance · www.bmc.com/products/remedyforce/it-help-desk.html
Overview
Remedyforce is the leading ITIL-compliant IT help desk solution that is delivered on the Cloud. The platform was built by two leaders in their respective industries–BMC Software and Salesforce.com–to provide an IT help desk solution for the social enterprise. The software can help businesses deliver better and faster IT help desk support at a lower cost though its cloud-based, social platform. By utilizing the platform, businesses can enjoy the benefits of easy usability, improved agent productivity, and enhanced responsiveness. About the Company BMC Software delivers a wide range of IT management solutions that help their customers reduce risks, lower costs, and improve business performance. BMC Software is focused on building software to improve the efficiency and value of IT. Serving more than 15,000 customers around the world, BMC Software delivers comprehensive solutions to address your critical IT needs. Remedyforce is the leading ITIL-compliant IT help desk solution that is delivered on the Cloud. The platform was built by two leaders in their respective <div> <h5>Product Pricing</h5> <ul> <li>$79 per user per month</li> </ul> <h5>Technology</h5> <p>Platform is built on SalesForce technology, a leading Cloud platform for SaaS applications and is delivered via the Cloud, eliminating the hassle and cost of on-site installations.</p> <h5>Customer Focus</h5> <p>Vendor is designed to fit the needs of any sized company, from the small business to the enterprise. </p> <h5>Select Customers</h5> <p>Yakult, Pervasive Software, Lumen 21</p> </div><p><a href="http://www.bmc.com/products/remedyforce/it-help-desk.html" target="_blank">View Vendor's Product Page</a></p> </div> </div> <p> </p>
The problem BMC Software Remedyforce solves
Finance and accounting teams need to replace disconnected systems and manual handoffs with a repeatable workflow that improves operational visibility and execution. BMC Software Remedyforce is relevant because the researched product page documents remedyforce is the leading itil-compliant it help desk solution that is delivered on the cloud. Buyers should validate current pricing, integrations, data handling, and fit before committing.
Best for
- B2B teams evaluating finance and accounting software
- Teams that need documented workflow capabilities and fit guidance
- Organizations willing to validate implementation and plan limits
Not a fit if
- Teams seeking a workflow outside the product's documented focus
- Teams requiring a permanent free tier
- Organizations that cannot validate implementation effort or vendor claims
Why it’s listed
- Adds a distinct finance and accounting workflow to the directory
- Product page documents positioning, capabilities, and operational fit
- Provides comparison context for finance and accounting buyers
Pricing
Starting plan
$79 per monthPublic product research lists a starting price of 79 USD; confirm billing period and limits.
- Leverage pre-configured, ITIL-compliant processes for higher productivity and responsiveness across IT support needs
- Use an integrated change management schedule to minimize disruptions
- Improve the creation, management, and measurement of Service Level Agreements, Operating Level Agreements, and Underpinning Contracts with just simple data entry into the system
- Visually map relationships between IT assets to quickly find the origin of any problem
- Minimize disruptions and downtime by running an integrated impact analysis before starting any fixes
- Run ITIL-compliant processes for self-service, help desk, inventory and change management
- Reduce the number of service calls
- Provide users with an extensive knowledge base
Higher tiers
Custom pricingHigher tiers and enterprise terms should be confirmed with the vendor.
- Improve the creation, management, and measurement of Service Level Agreements, Operating Level Agreements, and Underpinning Contracts with just simple data entry into the system
- Visually map relationships between IT assets to quickly find the origin of any problem
- Minimize disruptions and downtime by running an integrated impact analysis before starting any fixes
- Run ITIL-compliant processes for self-service, help desk, inventory and change management
- Reduce the number of service calls
- Provide users with an extensive knowledge base
- Minimize labor-intensive fulfillment processes and off-load repetitive tasks to reduce service costs
- Let users send their requests through multiple channels, such as through mobile devices, email, or the web Chatter Find the best answers from teams across locations
Features
Pros & cons
Pros
- Product page documents a concrete business workflow
- Documented capability: Leverage pre-configured, ITIL-compliant processes for higher productivity and responsiveness across IT support needs
- Documented capability: Use an integrated change management schedule to minimize disruptions
- Documented capability: Improve the creation, management, and measurement of Service Level Agreements, Operating Level Agreements, and Underpinning Contracts with just simple data entry into the system
- Documented capability: Visually map relationships between IT assets to quickly find the origin of any problem
Cons
- Pricing and usage limits should be checked against the exact plan
- Implementation effort depends on the team's data and process maturity
- Reported outcomes should be validated with the buyer's own data
What the record shows
Independent product research describes remedyforce is the leading itil-compliant it help desk solution that is delivered on the cloud.
Summary and score aggregated from public review platforms. We link to original reviews rather than reproducing them — read the source before deciding.
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