Audyense
Re:amaze
VerifiedCustomer Support · www.reamaze.com
Overview
Re:amaze is a cloud helpdesk and customer messaging platform (owned by GoDaddy) that unifies email, live chat, social media, SMS, and voice into a single shared inbox. It is especially popular with ecommerce and Shopify merchants for its deep store integrations, chatbots, workflow automation, and knowledge base.
The problem Re:amaze solves
Ecommerce merchants field customer questions across email, live chat, Instagram, Facebook, SMS, and their store platform, and answering them without order context means slow, fragmented support. Small-to-midsize online retailers on Shopify, BigCommerce, or WooCommerce especially struggle to unify these channels and see order history where they reply. Re:amaze centralizes every conversation into one inbox with store data inline, automating routine replies via chatbots and workflows.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: $26 per team member/month. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Shopify, BigCommerce, WooCommerce, Magento, Klaviyo, Stripe. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/21/2026; pricing and features can change.
How to evaluate Re:amaze
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for Shopify and other ecommerce merchants wanting order context inside support conversations, Small-to-midsize support teams consolidating email, chat, and social into one inbox, Businesses managing multiple brands or storefronts from a single helpdesk. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can Re:amaze complete the critical workflow without manual work outside the product?
- Do the recorded connections (Shopify, BigCommerce, WooCommerce, Magento) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/21/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- Shopify and other ecommerce merchants wanting order context inside support conversations
- Small-to-midsize support teams consolidating email, chat, and social into one inbox
- Businesses managing multiple brands or storefronts from a single helpdesk
Not a fit if
- Enterprises needing advanced AI, deep automation, or heavy SLA/ITSM tooling
- Teams wanting a rich knowledge-base editor (e.g. native in-article image uploads)
Why it’s listed
- Purpose-built ecommerce helpdesk with deep Shopify, BigCommerce, WooCommerce, and Magento integrations
- Highly rated across G2, Capterra, and the Shopify App Store for value and ease of use
- Omnichannel shared inbox (email, chat, social, SMS, voice) at SMB-friendly per-seat pricing
Pricing
Basic
$26 per team member/monthCore helpdesk with unlimited email inboxes, live chat, social channels, FAQ, automation, and AI agent (billed annually).
- Unlimited email inboxes, live chat, and social channels
- Public and internal FAQ knowledge base
- Workflow automation and response templates
- Chatbots and proactive messages
- Basic reporting and customer intents
- AI agent (5 resolutions/user/month included)
Pro
$44 per team member/monthAdds multi-brand management, live visitor tracking, advanced reporting, and SMS/voice channels (billed annually).
- Everything in Basic
- Multiple brands management
- Live visitor tracking
- Advanced reporting
- SMS and voice channels
- Custom hosted domain and status page
Plus
$62 per team member/monthAdds live screensharing, departments, staff performance reporting, CSAT ratings, and in-chat video (billed annually).
- Everything in Pro
- Live screensharing and in-chat video calls
- Departments and staff groups
- Staff performance reporting
- Shifts and vacation tracking
- Customer satisfaction ratings (20 AI resolutions/user/month included)
Starter
$59 per month (flat, unlimited members)Flat-rate plan with all Basic features for unlimited team members, capped at 500 responded conversations monthly.
- All Basic features
- Unlimited team members
- Limited to 500 responded conversations/month
Features
Integrations
Security & compliance
Pros & cons
Pros
- Tight ecommerce integrations surface order, shipping, and customer history in-thread (G2/Shopify reviews)
- Easy to set up and intuitive for new agents; strong cost-to-feature ratio (Capterra/Shopify)
- Genuinely omnichannel: email, live chat, social, SMS, and voice in one inbox
- Fast, competent customer support noted repeatedly by reviewers
Cons
- AI features and advanced automations are relatively basic vs. larger competitors (Capterra)
- Live-chat backend/agent UI can feel clunky and occasionally breaks (Capterra/Shopify)
- Knowledge-base editor lacks native image uploads, requiring external URLs (Capterra)
- Costs climb with usage/resolutions and per-seat scaling; some feel price is high (Reddit/Shopify)
What we found
Reviewers on G2 (4.6/5, ~139 reviews) and Capterra (~4.8/5, ~53 reviews) praise Re:amaze for ease of use, strong Shopify/ecommerce integration, and fast support, while noting basic AI/automation, an occasionally clunky live-chat backend, and pricing that climbs with usage.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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