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Side-by-side record

Re:amaze vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Re:amaze starts at $26 per seat, versus ScreenConnect at $27. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.6/5).

Full comparison

Re:amazefrom $26 per team member/month
ScreenConnectfrom $27 per month
Audyense Score77ASStrong29AS*Low
PositioningAI helpdesk, live chat, and chatbots built for ecommerceScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • Basic$26
  • Pro$44
  • Plus$62
  • Starter$59
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresPartialAI agent for chat/FAQ deflection with included resolutions per tier, but reviewers describe AI as relatively basic vs. larger rivals.—
Automation & macrosYesWorkflow automation, response templates/macros, and chatbots available from the Basic tier.—
CSAT & satisfaction surveysPartialCustomer satisfaction ratings included on the Plus tier only.—
Knowledge base & help centerYesPublic and internal FAQ/knowledge base embeddable in the chat widget; editor lacks native in-article image uploads.—
Live chat & messagingYesCore feature; live chat with chatbots, proactive messages, screensharing, and in-chat video (higher tiers).—
Omnichannel supportYesUnifies email, live chat, social media, SMS/MMS, and VoIP/voice in one inbox.—
Public APIYesRe:amaze offers a REST API and webhooks for custom integrations.—
Reporting & dashboardsYesBasic reporting on all plans; advanced and staff-performance reporting on Pro/Plus.—
Shared inbox & ticketingYesCentral shared inbox is the product’s core; supports multiple brands on Pro and above.—
SLA managementPartialOffers response workflows, shifts/vacation tracking, and staff performance reporting rather than dedicated formal SLA/escalation policy tooling.—
Multiple agents—YesDocumented in the independently researched profile.
Remote Support—YesDocumented in the independently researched profile.
No interruptions—YesDocumented in the independently researched profile.
Secure information—YesDocumented in the independently researched profile.
Automated reconnection—YesDocumented in the independently researched profile.
Cross-platform compatibility—YesDocumented in the independently researched profile.
Browser extensions—YesDocumented in the independently researched profile.
Remote access—YesDocumented in the independently researched profile.
Unattended access—YesDocumented in the independently researched profile.
Simplified transfer of files—YesDocumented in the independently researched profile.
Roles & permissions—YesDocumented in the independently researched profile.
Shared toolbox—YesDocumented in the independently researched profile.
Remote meetings—YesDocumented in the independently researched profile.
Customization & branding—YesDocumented in the independently researched profile.
Integrations verified30+—
Aggregate rating4.6 · 192 reviews9.0 · No reviews yet
Integrations
ShopifyBigCommerceWooCommerceMagentoKlaviyoStripe+9 more
—
Security & compliance
SOC 2GDPRPCI DSSHIPAA
—
Pros
  • Tight ecommerce integrations surface order, shipping, and customer history in-thread (G2/Shopify reviews)
  • Easy to set up and intuitive for new agents; strong cost-to-feature ratio (Capterra/Shopify)
  • Genuinely omnichannel: email, live chat, social, SMS, and voice in one inbox
  • Fast, competent customer support noted repeatedly by reviewers
  • Independent review documents a concrete business workflow
  • Documented capability: Multiple agents
  • Documented capability: Remote Support
  • Documented capability: No interruptions
  • Documented capability: Secure information
Cons
  • AI features and advanced automations are relatively basic vs. larger competitors (Capterra)
  • Live-chat backend/agent UI can feel clunky and occasionally breaks (Capterra/Shopify)
  • Knowledge-base editor lacks native image uploads, requiring external URLs (Capterra)
  • Costs climb with usage/resolutions and per-seat scaling; some feel price is high (Reddit/Shopify)
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Re:amaze ↗Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Re:amaze

Re:amaze is a cloud helpdesk and customer messaging platform (owned by GoDaddy) that unifies email, live chat, social media, SMS, and voice into a single shared inbox. It is especially popular with ecommerce and Shopify merchants for its deep store integrations, chatbots, workflow automation, and knowledge base.

A particularly good fit for: Shopify and other ecommerce merchants wanting order context inside support conversations Small-to-midsize support teams consolidating email, chat, and social into one inbox Businesses managing multiple brands or storefronts from a single helpdesk

May be a poor fit if: Enterprises needing advanced AI, deep automation, or heavy SLA/ITSM tooling Teams wanting a rich knowledge-base editor (e.g. native in-article image uploads)

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Re:amaze: Published starting price $26 per team member/month

  • Basic$26 per team member/month
  • Pro$44 per team member/month
  • Plus$62 per team member/month
  • Starter$59 per month (flat, unlimited members)

ScreenConnect: Published starting price $27 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Re:amaze: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Shopify, BigCommerce, WooCommerce, Magento.
  • ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

  • Does Re:amaze's selected plan include the features and limits we need?
  • Does ScreenConnect's selected plan include the features and limits we need?
  • Does the exact integration path for Shopify, BigCommerce, WooCommerce support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Shopify, BigCommerce, WooCommerce: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Re:amaze product site, G2, Capterra; ScreenConnect product site, FinancesOnline review, Vendor website