AudyensePure Chat
Customer Support · purechat.com
Overview
Pure Chat is a live chat and visitor tracking software that helps to generate more leads and drive sales. It allows you to see who is visiting your website and start conversation immediately with multiple leads and customers at once, instead waiting for email responses or talking on the phone with one client at a time. The software allows you to chat with your customers anywhere with the on-the-go Pure Chat iOS and Android apps. Furthermore, you can invite your members to chat with a visitor or simply have a conversation with your team. With Pure Chat features you can keep your chat history and later review the transcript so you can identify any opportunity or issues you need to work on. The software also gives you a lot of information about your visitors such as: what they are doing on your website, where they come from, number of visits, current page, which pages they’ve viewed, and look up past conversations with returning customers.
The problem Pure Chat solves
Customer support teams need a repeatable way to replace disconnected systems and manual handoffs with measurable operational execution. Pure Chat is relevant because the independently researched profile documents pure chat is a live chat and visitor tracking software that helps to generate more leads and drive sales. Buyers should validate current pricing, integrations, data handling, and fit before committing.
Best for
- B2B teams evaluating customer support software
- Teams that need documented workflow capabilities and fit guidance
- Organizations willing to validate implementation and plan limits
Not a fit if
- Teams seeking a workflow outside the product's documented focus
- Teams needing unlimited usage without plan limits
- Organizations that cannot validate implementation effort or vendor claims
Why it’s listed
- Adds a distinct customer support workflow to the directory
- Independent review includes a researched description, capabilities, pricing context, and tradeoffs
- Provides comparison context for customer support buyers
Pricing
Free or entry plan
FreePublic review lists a starting price of 99 USD; confirm billing period and limits.
- Proactive chats and triggers
- Transcriptions
- Multi-chat management
- Visitor information
- Chat box assignment
- SSL security
- Canned response
- Hosted chat boxes.
Higher tiers
Custom pricingHigher tiers and enterprise terms should be confirmed with the vendor.
- Multi-chat management
- Visitor information
- Chat box assignment
- SSL security
- Canned response
- Hosted chat boxes.
Features
Pros & cons
Pros
- Independent review documents a concrete business workflow
- Documented capability: Proactive chats and triggers
- Documented capability: Transcriptions
- Documented capability: Multi-chat management
- Documented capability: Visitor information
Cons
- Pricing and usage limits should be checked against the exact plan
- Implementation effort depends on the team's data and process maturity
- Reported outcomes should be validated with the buyer's own data
What the record shows
Independent FinancesOnline research describes pure chat is a live chat and visitor tracking software that helps to generate more leads and drive sales.
Summary and score aggregated from public review platforms. We link to original reviews rather than reproducing them — read the source before deciding.
User reviews
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