Audyense
Mekari Qontak
VerifiedSales & CRM · qontak.com/en/
Overview
Mekari Qontak is an AI-powered omnichannel customer engagement platform that unifies WhatsApp, Instagram, live chat, and e-commerce conversations with a built-in sales CRM. It is an official WhatsApp Business API and Meta Business partner used by 35,000+ businesses across Southeast Asia to manage sales pipelines, customer support tickets, and broadcast campaigns from one dashboard.
The problem Mekari Qontak solves
Sales and support teams that primarily talk to customers over WhatsApp, Instagram, and marketplace chat (Tokopedia, Shopee) usually stitch together a messaging app, a separate CRM, and a support inbox to track conversations and leads. Mekari Qontak solves this by pairing an official WhatsApp Business API omnichannel inbox with a built-in sales CRM, lead scoring, and ticketing, so Southeast Asia-focused teams work from one dashboard instead of several disconnected tools.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: $25 per user/month (approx., billed in IDR). Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include WhatsApp Business API, Instagram, Facebook Messenger, Website/Embedded Live Chat, X (Twitter), LINE. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/31/2026; pricing and features can change.
How to evaluate Mekari Qontak
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for Southeast Asian (especially Indonesian) SMB and mid-market teams built around WhatsApp Business API-led sales and support, Sales and CS teams juggling WhatsApp, Instagram, live chat, and marketplace channels who want one shared inbox tied to a CRM, Businesses that need an official/verified WhatsApp Blue Tick and local regulatory registration. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can Mekari Qontak complete the critical workflow without manual work outside the product?
- Do the recorded connections (WhatsApp Business API, Instagram, Facebook Messenger, Website/Embedded Live Chat) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/31/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- Southeast Asian (especially Indonesian) SMB and mid-market teams built around WhatsApp Business API-led sales and support
- Sales and CS teams juggling WhatsApp, Instagram, live chat, and marketplace channels who want one shared inbox tied to a CRM
- Businesses that need an official/verified WhatsApp Blue Tick and local regulatory registration
Not a fit if
- Companies outside Southeast Asia without WhatsApp- or Tokopedia/Shopee-centric customer channels
- Teams needing deep custom-object/field modeling or a mature public-API ecosystem comparable to Salesforce or HubSpot
Why it’s listed
- Official WhatsApp Business API partner unifying WhatsApp, Instagram, and marketplace chat with a built-in sales CRM.
- Purpose-built for Southeast Asia's WhatsApp-led sales motion, verified against the live pricing and integrations pages.
Pricing
Broadcast
$47 per month (approx., billed in IDR)Entry tier for reaching customers at scale via automated WhatsApp and email broadcast campaigns.
- Auto-scheduled WhatsApp and email broadcast campaigns
- Real-time campaign tracking and contact management
- WhatsApp Business API and Instagram (5 accounts) integration
- Basic chatbot and knowledge base
- Ticket management
Service Suite
$25 per user/month (approx., billed in IDR)Customer service-focused tier for faster response and more optimal support across channels.
- Unlimited monthly unique visitors on omnichannel inbox
- Full WhatsApp Business API (chat, call, group, flow)
- Mekari Airene AI chat summarization
- Basic and NLP chatbot with unlimited FAQ
- Chat/ticket SLA countdown and agent scorecards
- Unlimited Tokopedia and Shopee ecommerce integration
Sales Suite
$25 per user/month (approx., billed in IDR)Comprehensive CRM tier for optimizing sales pipelines and field teams.
- Unlimited MUV plus deal and pipeline management
- Custom sales goals and task management
- GPS live tracking for field sales reps
- Sales CRM reporting
- Basic, commerce, and NLP chatbot options
- Full WhatsApp Business API feature set
Features
Integrations
Security & compliance
Pros & cons
Pros
- Centralizes WhatsApp, Instagram, live chat, and marketplace messages into one omnichannel inbox tied to CRM records
- Official/verified WhatsApp Business API with bulk broadcast messaging and campaign tracking
- Strong reporting, agent scorecards, and CS performance analytics
- Responsive customer support and generally easy day-to-day use, per reviewers
Cons
- Limited customization options for specific business needs
- Occasional system delays when handling high data volumes
- Caps on the number of users for scheduled WhatsApp broadcast campaigns
- AI Agent features require a separate paid add-on, and setup has a steep initial learning curve including Meta verification
What we found
Reviewers highlight how Qontak centralizes WhatsApp, Instagram, and marketplace conversations into one CRM-backed inbox with strong support and reporting. The most common complaints are limited customization options and occasional delays under high message volume.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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