Audyense
LiveAgent
VerifiedCustomer Support · www.liveagent.com
Overview
LiveAgent is a multichannel customer service platform that unifies email ticketing, live chat, a built-in VoIP call center, social media, and a knowledge base in one inbox. Built by Quality Unit, it targets small and mid-sized support teams looking for an affordable, feature-dense alternative to Zendesk or Intercom.
The problem LiveAgent solves
Growing support teams end up juggling separate tools for email, chat, and phone, which fragments customer conversations and slows response times. LiveAgent solves this by unifying every channel — including a native call center — into one affordable ticketing inbox, making it a fit for SMB and mid-market teams that want breadth without enterprise pricing. It is a weaker fit for organizations that prioritize a modern interface, mobile-first workflows, or deep advanced analytics.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: $15 per seat/mo. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Shopify, WordPress, Mailchimp, Zapier, Slack, BigCommerce. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/21/2026; pricing and features can change.
How to evaluate LiveAgent
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for Small and mid-sized support teams wanting email, chat, and phone in one affordable platform, Teams that need a native call center/IVR without bolting on a separate telephony tool, Budget-conscious buyers looking for a feature-rich Zendesk or Intercom alternative. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can LiveAgent complete the critical workflow without manual work outside the product?
- Do the recorded connections (Shopify, WordPress, Mailchimp, Zapier) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/21/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- Small and mid-sized support teams wanting email, chat, and phone in one affordable platform
- Teams that need a native call center/IVR without bolting on a separate telephony tool
- Budget-conscious buyers looking for a feature-rich Zendesk or Intercom alternative
Not a fit if
- Large enterprises needing polished, modern UI and deep advanced analytics
- Mobile-first support teams that rely heavily on a full-featured agent app
Why it’s listed
- One of the few help desks with a native built-in VoIP call center and IVR at an SMB price point
- Highly rated across G2, Capterra, and TrustRadius with 3,000+ combined reviews
- True omnichannel inbox spanning email, live chat, phone, and social in a single tool
Pricing
Small Business
$15 per seat/moEntry paid tier; price shown is per-agent monthly on annual billing ($19/mo billed monthly).
- Ticketing
- Live chat
- Knowledge base
- Customer portal & contact forms
- Automation rules
- AI Answer Assistant & AI Chatbot
Medium Business
$29 per seat/moPer-agent monthly on annual billing ($35/mo billed monthly); adds call center and SLAs.
- Everything in Small Business
- Call center & IVR
- Reports
- Proactive chat invitations
- Agent ratings
- Service levels (SLA)
Large Business
$49 per seat/moPer-agent monthly on annual billing ($59/mo billed monthly); adds SSO and social channels.
- Everything in Medium Business
- Single Sign-On (SSO)
- Custom roles
- Time tracking
- Audit log
- Social media channels (Facebook, Instagram, X, WhatsApp, Viber, Telegram)
Enterprise
$69 per seat/moPer-agent monthly on annual billing ($85/mo billed monthly); adds dedicated support and services.
- Everything in Large Business
- Dedicated account manager
- Priority 24/7 support
- Assisted integrations
- Custom branding
- Service review calls
Features
Integrations
Security & compliance
Pros & cons
Pros
- Consolidates email, live chat, phone, and social channels into a single unified inbox
- Strong value for money with more channels included than higher-priced competitors
- Robust ticketing with automated distribution, SLAs, and real-time chat
- Quick to onboard, with an intuitive core workflow
Cons
- Interface feels dated and cluttered, with a left sidebar some find hard to navigate
- Mobile app lacks desktop functionality and can feel clunky
- Can slow down or lag when many tickets are open at once
- Reporting and analytics are less advanced than some larger rivals
What we found
Reviewers across G2 (4.5) and Capterra (4.7) praise LiveAgent for consolidating email, chat, phone, and social into one affordable inbox with strong ticketing and real-time chat. Common complaints center on an interface that feels dated and cluttered, a weaker mobile app, and occasional slowdowns when ticket volume is high.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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