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Side-by-side record

LiveAgent vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

LiveAgent starts at $15 per seat, versus Splashtop Remote Support at $25. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.5/5).

Full comparison

LiveAgentfrom $15 per seat/mo
Splashtop Remote Supportfrom $25 per month
Audyense Score72ASStrong29AS*Low
PositioningOmnichannel help desk with built-in call centerSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitSMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • Small Business$15
  • Medium Business$29
  • Large Business$49
  • Enterprise$69
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesAI Answer Assistant, AI Chatbot, and AI ticket triage—
Automation & macrosYesAutomation rules and automated ticket distribution—
CSAT & satisfaction surveysYesAgent ratings / customer satisfaction feedback—
Knowledge base & help centerYesMulti-language knowledge base and customer portal—
Live chat & messagingYesReal-time chat with proactive invitations—
Omnichannel supportYesEmail, chat, phone, and social in one inbox—
Public APIYesREST API plus Zapier and native integrations—
Reporting & dashboardsYesChannel, department, and time-based reports from Medium tier up—
Shared inbox & ticketingYesUniversal ticketing inbox across channels—
SLA managementYesService levels and SLA compliance logs from Medium tier up—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified263+—
Aggregate rating4.5 · 1.5k reviews8.9 · No reviews yet
Integrations
ShopifyWordPressMailchimpZapierSlackBigCommerce+9 more
—
Security & compliance
GDPR
—
Pros
  • Consolidates email, live chat, phone, and social channels into a single unified inbox
  • Strong value for money with more channels included than higher-priced competitors
  • Robust ticketing with automated distribution, SLAs, and real-time chat
  • Quick to onboard, with an intuitive core workflow
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Interface feels dated and cluttered, with a left sidebar some find hard to navigate
  • Mobile app lacks desktop functionality and can feel clunky
  • Can slow down or lag when many tickets are open at once
  • Reporting and analytics are less advanced than some larger rivals
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit LiveAgent ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

LiveAgent

LiveAgent is a multichannel customer service platform that unifies email ticketing, live chat, a built-in VoIP call center, social media, and a knowledge base in one inbox. Built by Quality Unit, it targets small and mid-sized support teams looking for an affordable, feature-dense alternative to Zendesk or Intercom.

A particularly good fit for: Small and mid-sized support teams wanting email, chat, and phone in one affordable platform Teams that need a native call center/IVR without bolting on a separate telephony tool Budget-conscious buyers looking for a feature-rich Zendesk or Intercom alternative

May be a poor fit if: Large enterprises needing polished, modern UI and deep advanced analytics Mobile-first support teams that rely heavily on a full-featured agent app

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

LiveAgent: Published starting price $15 per seat/mo

  • Small Business$15 per seat/mo
  • Medium Business$29 per seat/mo
  • Large Business$49 per seat/mo
  • Enterprise$69 per seat/mo

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • LiveAgent: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Shopify, WordPress, Mailchimp, Zapier.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does LiveAgent's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for Shopify, WordPress, Mailchimp support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Shopify, WordPress, Mailchimp: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: LiveAgent product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website