AudyenseinContact Platform 2.0 Call Center
HR & People · www.incontact.com
Overview
inContact Platform 2.0 is an award-winning call center software solution built to reduce operational expenses, increase profitability, and improve agent performance. inContact Platform 2.0 is designed with a suite of best-of-breed contact center applications to help businesses lower costs, increase uptime, and improve profitability. inContact Platform 2.0 comes helps businesses remove barriers and provide exceptional customer service. About inContact inContact delivers a robust product line of cloud-based contact center software that empowers businesses to create profitable customer experiences. inContact’s product portfolio includes call center call routing, self service, and agent optimization solutions. Over 60,000 agents worldwide use inContact solutions to handle their calls and to deliver superior customer interactions. As the world’s largest cloud-based call center solution provider, inContact delivers an integrated, all-in-one solution that enables businesses to optimize and improve their customer-centric processes. inContact Platform 2.0 is an award-winning call center solution built to reduce operational expenses, increase profitability, and improve agent performance. <div> <h5>Product Pricing</h5> <p>inContact Platform 2.0 is charged on pay-as-you-go billing model, allowing businesses to pay for only what they actually use.</p> <h5>Technology</h5> <p>inContact Platform 2.0 is delivered as a hosted solution. There is no need to buy or maintain hardware, and updates are conducted automatically.</p> <h5>Customer Focus</h5> <p>inContact solutions provide enterprise-class contact center functionality to businesses of any size, including those with a distributed workforce.</p> <h5>Select Customers</h5> <p>Activision, Atlantic Automotive, CHS America, Extra Space Storage, FamilySearch, Frontline Call Center, PlusOne</p> <h5>Customer Success Stories</h5> <p><a href
The problem inContact Platform 2.0 Call Center solves
HR and People teams need to replace disconnected systems and manual handoffs with a repeatable workflow that improves operational visibility and execution. inContact Platform 2.0 Call Center is relevant because the researched product page documents incontact platform 2.0 is an award-winning call center software solution built to reduce operational expenses, increase profitability, and improve agent performance. Buyers should validate current pricing, integrations, data handling, and fit before committing.
Best for
- B2B teams evaluating HR and People software
- Teams that need documented workflow capabilities and fit guidance
- Organizations willing to validate implementation and plan limits
Not a fit if
- Teams seeking a workflow outside the product's documented focus
- Teams requiring a permanent free tier
- Organizations that cannot validate implementation effort or vendor claims
Why it’s listed
- Adds a distinct HR and People workflow to the directory
- Product page documents positioning, capabilities, and operational fit
- Provides comparison context for HR and People buyers
Pricing
Starting plan
Custom pricingPublic product research does not state a numeric starting price; confirm entry-plan terms.
- No upgrade costs or annual maintenance fees
- Pay-as-you-go billing model
- Operate multiple sites as one to reduce costs
- Reduce IT costs and technical complications
- Lower connectivity costs with in-house telecom
- High security with geographically redundant databases built with encryption, real time replication, HTTPS, and SFTP
- PCI Compliant and Safe Harbor Certified
- 24/7/365 network operations monitoring
Higher tiers
Custom pricingHigher tiers and enterprise terms should be confirmed with the vendor.
- Operate multiple sites as one to reduce costs
- Reduce IT costs and technical complications
- Lower connectivity costs with in-house telecom
- High security with geographically redundant databases built with encryption, real time replication, HTTPS, and SFTP
- PCI Compliant and Safe Harbor Certified
- 24/7/365 network operations monitoring
- SAS70 audited data centers
- Deploy at home, globally, or at multi-site locations
Features
Pros & cons
Pros
- Product page documents a concrete business workflow
- Documented capability: No upgrade costs or annual maintenance fees
- Documented capability: Pay-as-you-go billing model
- Documented capability: Operate multiple sites as one to reduce costs
- Documented capability: Reduce IT costs and technical complications
Cons
- Pricing and usage limits should be checked against the exact plan
- Implementation effort depends on the team's data and process maturity
- Reported outcomes should be validated with the buyer's own data
What the record shows
Independent product research describes incontact platform 2.0 is an award-winning call center software solution built to reduce operational expenses, increase profitability, and improve agent performance.
Summary and score aggregated from public review platforms. We link to original reviews rather than reproducing them — read the source before deciding.
User reviews
Written by Audyense accounts · moderated before publishing
No user reviews yet.
Used inContact Platform 2.0 Call Center? Be the first to tell other buyers what actually worked.