Audyense
Gleap
Customer Support · www.gleap.io
Overview
Gleap is an AI-powered customer feedback and support platform that combines live chat, in-app bug reporting, a knowledge base, roadmap/feature-request management, and AI support agents into a single tool. It automates the workflow from a user-submitted bug report or feedback item to a routed ticket in tools like GitHub or Jira, and offers an optional AI agent ("Kai") to handle tier-1 conversations and investigate issues. Gleap is based in Dornbirn, Austria (Gleap GmbH) and primarily hosts data in the EU (Frankfurt).
The problem Gleap solves
Small-to-midsize product and engineering teams often juggle separate tools for bug reporting, live chat, feedback collection, and a knowledge base, creating tool sprawl and slow handoffs between support and engineering. Teams that want an intuitive, quickly-implemented platform that routes reports straight into GitHub or Jira — and optionally offloads tier-1 conversations to an AI agent — run into this gap, though they should expect some rough edges around audience segmentation logic and setup complexity typical of a newer, fast-growing product.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: $49 per month, billed annually. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Slack, Jira, GitHub, GitLab, Bitbucket, Trello. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/24/2026; pricing and features can change.
How to evaluate Gleap
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for Small-to-midsize SaaS and product teams wanting to consolidate bug reporting, live chat, and feedback collection in one tool, Product-led teams that want in-app bug reports linked directly into GitHub, Jira, Linear, or Azure DevOps tickets, Teams wanting an AI-assisted tier-1 support agent to reduce manual triage workload without adding support headcount. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can Gleap complete the critical workflow without manual work outside the product?
- Do the recorded connections (Slack, Jira, GitHub, GitLab) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/24/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- Small-to-midsize SaaS and product teams wanting to consolidate bug reporting, live chat, and feedback collection in one tool
- Product-led teams that want in-app bug reports linked directly into GitHub, Jira, Linear, or Azure DevOps tickets
- Teams wanting an AI-assisted tier-1 support agent to reduce manual triage workload without adding support headcount
Not a fit if
- Large enterprises already standardized on incumbents like Zendesk or Intercom that need a long-established support ecosystem and review track record
- Teams that only need a single narrow function (e.g., just live chat) and do not want to pay for a bundled feedback/roadmap/support toolset
Why it’s listed
- All-in-one platform merging bug reporting, live chat, feedback/roadmap management, and knowledge base rather than requiring separate point tools
- Ships an AI agent ("Kai") that can triage tier-1 conversations and route bug reports directly into engineering tools like GitHub and Jira
- SOC 2 Type II audited and GDPR-compliant with EU (Frankfurt) data residency, relevant for security-conscious buyers
Pricing
Starter
$49 per month, billed annuallyFor solo makers shipping their first product; 1 seat, 1 project.
- Kai AI support agent
- Live chat
- In-app bug reporting
- Roadmap
- Knowledge base
Team
$149 per month, billed annually (flat, unlimited seats)For growing teams that want unlimited seats and projects.
- Unlimited seats and projects
- All support channels
- Integrations
- Outbound messaging
Pro
$299 per month, billed annually (flat, unlimited seats)For teams that want Kai to investigate, resolve, and ship fixes.
- Custom AI agents
- All AI models
- Kai PM
- Kai Code
- Kai Resolve
- 25% discount on AI tokens
Enterprise
$999 per month, billed annually (starting from)For organizations needing security, compliance, model control, and custom support.
- SOC 2 Type II
- HIPAA BAA
- SSO
- US data residency option
- Dedicated support
Features
Integrations
Security & compliance
Pros & cons
Pros
- Combines bug reporting, live chat, feedback, roadmap, and knowledge base in one platform, reducing tool sprawl for small teams (G2)
- Intuitive interface with a straightforward setup and learning curve (G2, Product Hunt)
- Responsive, fast customer support team praised consistently across review platforms (G2, Capterra, Product Hunt)
- Automates routing from bug report/feedback to tickets in tools like GitHub and Jira, speeding up fix turnaround (G2)
Cons
- Audience segmentation for outbound messaging lacks combined AND/OR filter logic (Capterra)
- Some users found initial user-authentication configuration complicated during implementation (Product Hunt)
- A few UI elements still need polish as the product matures (G2)
- Support documentation could be more comprehensive (Product Hunt)
What we found
Reviewers across G2, Capterra, and Product Hunt consistently praise Gleap for consolidating bug reporting, live chat, feedback, and a knowledge base into one intuitive tool with fast, responsive support, while some note growing pains typical of a newer product — limited audience-segmentation logic, a sometimes complex authentication setup, and documentation that could be more thorough.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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