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Side-by-side record

Gleap vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

ScreenConnect starts at $27 per seat, versus Gleap at $49. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.6/5).

Full comparison

Gleapfrom $49 per month, billed annually
ScreenConnectfrom $27 per month
Audyense Score41AS*Low29AS*Low
PositioningAll-in-one AI customer feedback, bug reporting, and support platformScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitSMB, Mid-market, EnterpriseStartup, SMB, Mid-market
Pricing plans
  • Starter$49
  • Team$149
  • Pro$299
  • Enterprise$999
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesKai AI agent family (support, Resolve, Code, PM) handles tier-1 chat, investigation, and dev-ticket generation.—
Automation & macrosPartialWorkflow automation and AI-driven routing (Kai Resolve) exist; no explicit classic "macros" feature confirmed in sourced materials.—
CSAT & satisfaction surveysYesSurveys are listed among core product features on Gleap's site.—
Knowledge base & help centerYesBuilt-in knowledge base is a named feature across all plans, including Starter.—
Live chat & messagingYesLive chat is a core, explicitly listed feature.—
Omnichannel supportYesSite describes "multichannel support" combining chat, bug reports, and feedback.—
Public APIPartialNo dedicated public API page found; webhooks, Zapier, and integrations imply API access exists but is not independently confirmed.—
Reporting & dashboardsPartialKai PM clusters feedback and prioritizes roadmaps, but no explicit analytics/reporting dashboard feature was confirmed in sourced materials.—
Shared inbox & ticketingYesConsolidates chat, bug reports, and feedback into a unified inbox per product description.—
SLA managementNoNo SLA management feature found in sourced materials; Enterprise tier mentions "dedicated support" but not formal SLA tooling.—
Multiple agents—YesDocumented in the independently researched profile.
Remote Support—YesDocumented in the independently researched profile.
No interruptions—YesDocumented in the independently researched profile.
Secure information—YesDocumented in the independently researched profile.
Automated reconnection—YesDocumented in the independently researched profile.
Cross-platform compatibility—YesDocumented in the independently researched profile.
Browser extensions—YesDocumented in the independently researched profile.
Remote access—YesDocumented in the independently researched profile.
Unattended access—YesDocumented in the independently researched profile.
Simplified transfer of files—YesDocumented in the independently researched profile.
Roles & permissions—YesDocumented in the independently researched profile.
Shared toolbox—YesDocumented in the independently researched profile.
Remote meetings—YesDocumented in the independently researched profile.
Customization & branding—YesDocumented in the independently researched profile.
Integrations verified40+—
Aggregate rating4.6 · No reviews yet9.0 · No reviews yet
Integrations
SlackJiraGitHubGitLabBitbucketTrello+12 more
—
Security & compliance
SOC 2 Type IIGDPR
—
Pros
  • Combines bug reporting, live chat, feedback, roadmap, and knowledge base in one platform, reducing tool sprawl for small teams (G2)
  • Intuitive interface with a straightforward setup and learning curve (G2, Product Hunt)
  • Responsive, fast customer support team praised consistently across review platforms (G2, Capterra, Product Hunt)
  • Automates routing from bug report/feedback to tickets in tools like GitHub and Jira, speeding up fix turnaround (G2)
  • Independent review documents a concrete business workflow
  • Documented capability: Multiple agents
  • Documented capability: Remote Support
  • Documented capability: No interruptions
  • Documented capability: Secure information
Cons
  • Audience segmentation for outbound messaging lacks combined AND/OR filter logic (Capterra)
  • Some users found initial user-authentication configuration complicated during implementation (Product Hunt)
  • A few UI elements still need polish as the product matures (G2)
  • Support documentation could be more comprehensive (Product Hunt)
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Gleap ↗Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Gleap

Gleap is an AI-powered customer feedback and support platform that combines live chat, in-app bug reporting, a knowledge base, roadmap/feature-request management, and AI support agents into a single tool. It automates the workflow from a user-submitted bug report or feedback item to a routed ticket in tools like GitHub or Jira, and offers an optional AI agent ("Kai") to handle tier-1 conversations and investigate issues. Gleap is based in Dornbirn, Austria (Gleap GmbH) and primarily hosts data in the EU (Frankfurt).

A particularly good fit for: Small-to-midsize SaaS and product teams wanting to consolidate bug reporting, live chat, and feedback collection in one tool Product-led teams that want in-app bug reports linked directly into GitHub, Jira, Linear, or Azure DevOps tickets Teams wanting an AI-assisted tier-1 support agent to reduce manual triage workload without adding support headcount

May be a poor fit if: Large enterprises already standardized on incumbents like Zendesk or Intercom that need a long-established support ecosystem and review track record Teams that only need a single narrow function (e.g., just live chat) and do not want to pay for a bundled feedback/roadmap/support toolset

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Gleap: Published starting price $49 per month, billed annually

  • Starter$49 per month, billed annually
  • Team$149 per month, billed annually (flat, unlimited seats)
  • Pro$299 per month, billed annually (flat, unlimited seats)
  • Enterprise$999 per month, billed annually (starting from)

ScreenConnect: Published starting price $27 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Gleap: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Slack, Jira, GitHub, GitLab.
  • ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

  • Does Gleap's selected plan include the features and limits we need?
  • Does ScreenConnect's selected plan include the features and limits we need?
  • Does the exact integration path for Slack, Jira, GitHub support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Slack, Jira, GitHub: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Gleap product site, G2, Capterra; ScreenConnect product site, FinancesOnline review, Vendor website