Audyense
DevRev
VerifiedCustomer Support · devrev.ai
Overview
DevRev is an AI-native platform, branded "Computer," that unifies customer support, sales, and product/engineering data into one shared model so teams stop losing context between tools. It combines a ticketing and knowledge-base support layer with AI agents that can search, answer, and take action across an organization's live data.
The problem DevRev solves
Support teams at SaaS companies often end up bouncing customer-reported bugs between a helpdesk tool and a separate engineering tracker, losing context every time a ticket crosses that boundary. DevRev solves that by building support tickets and engineering issues on one shared object model with AI-driven triage, Slack-native workflows, and a built-in knowledge base, so support and engineering see the same issue from report to resolution without stitching tools together.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: Free. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Salesforce, Jira, Zendesk, Slack, Microsoft Teams, GitHub. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/24/2026; pricing and features can change.
How to evaluate DevRev
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for SaaS/tech companies that want support tickets and engineering issues unified in one system, Product-led growth teams wanting AI-driven ticket triage and Slack-native support, Orgs needing enterprise compliance (SOC 2, ISO 27001, HIPAA, GDPR) with SCIM/security controls. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can DevRev complete the critical workflow without manual work outside the product?
- Do the recorded connections (Salesforce, Jira, Zendesk, Slack) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/24/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- SaaS/tech companies that want support tickets and engineering issues unified in one system
- Product-led growth teams wanting AI-driven ticket triage and Slack-native support
- Orgs needing enterprise compliance (SOC 2, ISO 27001, HIPAA, GDPR) with SCIM/security controls
Not a fit if
- Small teams wanting simple, transparent self-serve pricing beyond the free tier (Pro/Max are quote-only)
- Teams prioritizing a lightweight, minimal-UI helpdesk over an information-dense one
Why it’s listed
- Unifies customer support tickets with engineering issue tracking on one shared data model
- AI-native platform with built-in triage, deflection, and Slack-native workflows
- Enterprise-grade compliance: SOC 2 Type 2, ISO 27001, HIPAA, GDPR
Pricing
Mini
FreeFree entry tier for individuals and small teams to search, act, and automate across org data.
- Conversational interface across desktop, mobile, and browser
- Accurate search across org data
- Basic task automation for admin work
- One-click connectors
- Bronze-level support plus free DevRevU training
Pro
Custom pricingFor growing teams that need the connectors marketplace, contextual analytics, and no-code agent building.
- Everything in Mini
- Connectors Marketplace with hundreds of integrations
- Contextual conversational analytics
- Agent Studio for no-code agent building
- Silver-level support
Max
Custom pricingEnterprise-grade tier for complex, regulated organizations needing embedded AI and advanced security.
- Everything in Mini and Pro
- Embedded Applied AI team
- Enterprise-grade security including SCIM provisioning
- Near-real-time AirSync
- Gold-level support
Features
Integrations
Security & compliance
Pros & cons
Pros
- Connects customer-reported issues directly to engineering tickets so support and eng share one view
- Deep real-time Slack integration for comments and updates
- Heavy AI assistance: auto status transitions, suggested description improvements
- Extensive customization via snap-ins and workflows
Cons
- UI described by reviewers as clunky with too much information on screen at once
- Issue-list filtering UX is not clean or intuitive
- Occasional slowness handling multiple tasks at once
- Pro and Max tiers are quote-only with no published pricing
What we found
G2 rating of 4.4/5 across ~196 reviews; TrustRadius reports insufficient reviews for a score.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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