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Side-by-side record

DevRev vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

DevRev starts at Free per seat, versus ScreenConnect at $27. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.4/5).

Full comparison

DevRevfrom Free
ScreenConnectfrom $27 per month
Audyense Score75ASStrong29AS*Low
PositioningOne AI platform. Every team. All your data: remembered.ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tierYesYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-market, EnterpriseStartup, SMB, Mid-market
Pricing plans
  • MiniFree
  • ProCustom pricing
  • MaxCustom pricing
  • Free or entry planFree
  • Higher tiersCustom pricing
Omnichannel supportYesEmail, Slack, in-app chat (PLuG), WhatsApp, Twilio channels documented—
Shared inbox & ticketingYesCore ticketing/conversations model is the product foundation—
Knowledge base & help centerYesNative knowledge base plus hosted help center—
Live chat & messagingYesPLuG live chat widget, GPT-powered—
CSAT & satisfaction surveysYesNative CSAT on Conversation automation, customizable questions/delay—
Automation & macrosYesTuring Bot auto-responses, routing rules, tagging, round-robin assignment—
SLA managementYesNative SLA Trackers with dedicated API endpoints—
AI featuresYesAI-native platform: Agent Studio, Turing Bot, conversational analytics—
Mobile appYes"Computer, by DevRev" app on iOS App Store and Google Play—
Public APIYesFull REST API, OpenAPI 3.0 spec, and webhooks—
Multiple agents—YesDocumented in the independently researched profile.
Remote Support—YesDocumented in the independently researched profile.
No interruptions—YesDocumented in the independently researched profile.
Secure information—YesDocumented in the independently researched profile.
Automated reconnection—YesDocumented in the independently researched profile.
Cross-platform compatibility—YesDocumented in the independently researched profile.
Browser extensions—YesDocumented in the independently researched profile.
Remote access—YesDocumented in the independently researched profile.
Unattended access—YesDocumented in the independently researched profile.
Simplified transfer of files—YesDocumented in the independently researched profile.
Roles & permissions—YesDocumented in the independently researched profile.
Shared toolbox—YesDocumented in the independently researched profile.
Remote meetings—YesDocumented in the independently researched profile.
Customization & branding—YesDocumented in the independently researched profile.
Integrations verified15+—
Aggregate rating4.4 · 196 reviews9.0 · No reviews yet
Integrations
SalesforceJiraZendeskSlackMicrosoft TeamsGitHub+9 more
—
Security & compliance
SOC 2 Type 2ISO/IEC 27001:2022GDPRHIPAA+1 more
—
Pros
  • Connects customer-reported issues directly to engineering tickets so support and eng share one view
  • Deep real-time Slack integration for comments and updates
  • Heavy AI assistance: auto status transitions, suggested description improvements
  • Extensive customization via snap-ins and workflows
  • Independent review documents a concrete business workflow
  • Documented capability: Multiple agents
  • Documented capability: Remote Support
  • Documented capability: No interruptions
  • Documented capability: Secure information
Cons
  • UI described by reviewers as clunky with too much information on screen at once
  • Issue-list filtering UX is not clean or intuitive
  • Occasional slowness handling multiple tasks at once
  • Pro and Max tiers are quote-only with no published pricing
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit DevRev ↗Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

DevRev

DevRev is an AI-native platform, branded "Computer," that unifies customer support, sales, and product/engineering data into one shared model so teams stop losing context between tools. It combines a ticketing and knowledge-base support layer with AI agents that can search, answer, and take action across an organization's live data.

A particularly good fit for: SaaS/tech companies that want support tickets and engineering issues unified in one system Product-led growth teams wanting AI-driven ticket triage and Slack-native support Orgs needing enterprise compliance (SOC 2, ISO 27001, HIPAA, GDPR) with SCIM/security controls

May be a poor fit if: Small teams wanting simple, transparent self-serve pricing beyond the free tier (Pro/Max are quote-only) Teams prioritizing a lightweight, minimal-UI helpdesk over an information-dense one

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

DevRev: Published starting price Free

  • MiniFree
  • ProCustom pricing
  • MaxCustom pricing

ScreenConnect: Published starting price $27 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • DevRev: Omnichannel support, Shared inbox & ticketing, Knowledge base & help center, Live chat & messaging, CSAT & satisfaction surveys Integrations include Salesforce, Jira, Zendesk, Slack.
  • ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

  • Does DevRev's selected plan include the features and limits we need?
  • Does ScreenConnect's selected plan include the features and limits we need?
  • Does the exact integration path for Salesforce, Jira, Zendesk support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Salesforce, Jira, Zendesk: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: DevRev product site, G2, TrustRadius; ScreenConnect product site, FinancesOnline review, Vendor website