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BoldDesk

BoldDesk

Customer Support · www.bolddesk.com

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Overview

BoldDesk is an AI-first support platform combining ticketing, live chat, omnichannel messaging, knowledge bases, automation, reports, AI agents, and integrations in one plan. It is designed for support teams that want predictable agent-based pricing, a complete feature set without separate module gates, and migration help when moving from an incumbent help desk.

Best for

  • Support teams comparing Zendesk or Freshdesk total cost
  • SMB and mid-market omnichannel teams
  • Organizations wanting AI without many add-on gates

Not a fit if

  • Teams needing only a lightweight shared inbox
  • Organizations with unusual contact-center requirements
  • Buyers seeking a free permanent help desk

Why it’s listed

  • Transparent agent-based pricing
  • Broad support and channel coverage
  • Migration assistance lowers switching friction
  • Useful all-features-in-one positioning

Pricing

All-inclusive

$99 month

Starts at $99/month for five agents on annual billing, with all core features.

  • Ticketing
  • AI platform
  • Omnichannel support

Scaling

$349 month

Example 25-agent plan at $349/month billed annually.

  • Unlimited tickets
  • Reports
  • Integrations

Enterprise

Custom pricing

Large agent counts, data-center choice, onboarding, and support.

  • Custom capacity
  • Dedicated support
  • Advanced controls

Features

Ticket managementProvides ticket workflows, SLAs, approvals, and assignment.
AI agentsAutomates support across supported channels.
Knowledge base & help centerPublishes help content and AI grounding.
Omnichannel supportIncludes email, chat, WhatsApp, social, and voice options.
Automation and routingRoutes work with rules and workflow automation.
ReportingIncludes support, SLA, CSAT, and AI reports.
SSO and audit logsEnterprise-grade controls are included in the plan.
Migration assistanceVendor helps migrate tickets, contacts, and knowledge content.

Integrations

JiraSalesforceHubSpotPipedriveMicrosoft TeamsSlackShopifyGoogle DriveOneDriveDropboxWhatsAppFacebookInstagramTelegramTwilioPagerDutyStripeAzure DevOpsAsanaCalendlyGoogle CalendarMake

Security & compliance

SOC 2 Type IIHIPAA

Pros & cons

Pros

  • Clear public pricing
  • All-inclusive feature model
  • Strong integration coverage
  • Free migration and trial

Cons

  • AI credits can add usage cost
  • One-plan model may reduce packaging flexibility
  • Large deployments require quote planning
  • Feature breadth requires configuration

What the record shows

—/5
No reviews yet aggregated
G2 ↗Capterra ↗

BoldDesk publishes one all-inclusive plan beginning at $99/month for five agents when billed annually, with a 15-day trial, free migration, AI credits, and a large third-party integration list.

Summary and score aggregated from public review platforms. We link to original reviews rather than reproducing them — read the source before deciding.

User reviews

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