AudyenseSide-by-side record
BoldDesk vs. Desk365
Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.
The short version
BoldDesk starts at $99 per seat, versus Desk365 at $144.
Full comparison
BoldDeskfrom $99 month | Desk365from $144 per agent/month, billed annually | |
|---|---|---|
| Audyense Score | 37AS*Low | 57AS*Fair |
| Positioning | All-inclusive AI help desk and omnichannel support | AI-powered helpdesk built for Microsoft Teams and email support |
| Free tier | No | No |
| Deployment | Cloud / SaaS | Cloud / SaaS |
| Best fit | SMB, Mid-market, Enterprise | Startup, SMB, Mid-market |
| Pricing plans |
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| Ticket management | YesProvides ticket workflows, SLAs, approvals, and assignment. | — |
| AI agents | YesAutomates support across supported channels. | — |
| Knowledge base & help center | YesPublishes help content and AI grounding. | YesInternal and customer-facing knowledge base with multi-brand portals and AI-assisted article generation. |
| Omnichannel support | YesIncludes email, chat, WhatsApp, social, and voice options. | — |
| Automation and routing | YesRoutes work with rules and workflow automation. | — |
| Reporting | YesIncludes support, SLA, CSAT, and AI reports. | — |
| SSO and audit logs | YesEnterprise-grade controls are included in the plan. | — |
| Migration assistance | YesVendor helps migrate tickets, contacts, and knowledge content. | — |
| AI features | — | YesAI Agent for autonomous query resolution plus AI Copilot for response drafting, ticket summarization, and KB article generation; included from the Plus tier with usage-based AI credits. |
| Automation & macros | — | YesConfigurable automation macros triggered on ticket creation/update, plus time-based automations on higher tiers. |
| CSAT & satisfaction surveys | — | YesCSAT surveys included starting on the Plus plan. |
| Live chat & messaging | — | YesCustomizable live chat/web widget with canned responses, embeddable on websites and SharePoint sites. |
| Mobile app | — | PartialNo dedicated native iOS/Android app; mobile access is via responsive web apps and the Microsoft Teams mobile app/bot. |
| Omnichannel support | — | YesUnified inbox spanning Microsoft Teams, email, web widget, web forms, and customer portal. |
| Public API | — | YesDocumented REST API (v3, OpenAPI spec) available per-subdomain with an API key, requested via support. |
| Reporting & dashboards | — | PartialBasic reports on Standard, multiple dashboards on Plus+, but reviewers note reporting needs more dynamic/customizable components. |
| Shared inbox & ticketing | — | YesSingle unified inbox aggregating requests across all connected channels. |
| SLA management | — | YesSLA monitoring with reminders before due dates and infraction alerts, included from the Standard tier. |
| Integrations verified | 30+ | — |
| Aggregate rating | — · No reviews yet | 4.9 · 12 reviews |
| Integrations | JiraSalesforceHubSpotPipedriveMicrosoft TeamsSlack+16 more | Microsoft TeamsMicrosoft 365Microsoft Entra IDMicrosoft Power AutomateMicrosoft Power BIMicrosoft Copilot Studio+6 more |
| Security & compliance | SOC 2 Type IIHIPAA | SOC 2 Type 2GDPR |
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| Visit BoldDesk ↗ | Visit Desk365 ↗ |