Audyense
Aircall
Customer Support · aircall.io
Overview
Aircall is a cloud-based phone and voice platform for sales and customer support teams, offering call routing, IVR, call recording, a power dialer, SMS/WhatsApp, and call analytics. It runs entirely in the browser and desktop/mobile apps and syncs contacts and call activity into 250+ tools like Zendesk, Salesforce, and HubSpot. It is a phone/voice layer rather than a full helpdesk ticketing system.
The problem Aircall solves
Support and sales teams handling high call volume need a phone system that lives inside their CRM/helpdesk rather than a separate desk phone. Aircall gives them cloud calling with call routing, IVR, and analytics that syncs contacts and call logs into tools like Zendesk and HubSpot, so reps stop switching between a dialer and their system of record. It is a voice layer, not a ticketing platform, so teams needing full helpdesk workflows pair it with one.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: $30 per user/mo. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Salesforce, HubSpot, Zendesk, Intercom, Gong, Slack. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/24/2026; pricing and features can change.
How to evaluate Aircall
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for Support and sales teams that need a cloud phone system tightly integrated with their existing CRM/helpdesk, SMB and mid-market contact centers handling moderate-to-high inbound/outbound call volume, Teams wanting quick deployment without on-prem telephony hardware. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can Aircall complete the critical workflow without manual work outside the product?
- Do the recorded connections (Salesforce, HubSpot, Zendesk, Intercom) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/24/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- Support and sales teams that need a cloud phone system tightly integrated with their existing CRM/helpdesk
- SMB and mid-market contact centers handling moderate-to-high inbound/outbound call volume
- Teams wanting quick deployment without on-prem telephony hardware
Not a fit if
- Teams needing a full omnichannel helpdesk with ticketing, knowledge base, and email (Aircall is voice-first, not a ticketing system)
- Very small (1-2 person) teams sensitive to the 3-seat minimum spend
Why it’s listed
- Legitimate cloud call-center/phone option for phone-and-voice customer support use cases
- Widely adopted with strong verified review volume across G2 and Capterra
- Integrates directly into common support stacks (Zendesk, Intercom, Salesforce, HubSpot)
Pricing
Essentials
$30 per user/moCore cloud phone system billed annually (min 3 seats); monthly billing is $40/user.
- 250+ integrations and API access
- IVR, call recording, click-to-dial
- SMS and MMS
- Unlimited inbound/outbound calls (within limits)
- Softphone across desktop/mobile
- 50 free AI Voice Agent minutes/mo
Professional
$50 per user/moAdds advanced routing, analytics, and dialer; billed annually (min 3 seats); monthly billing is $70/user.
- Everything in Essentials
- Salesforce CTI integration
- Advanced analytics and live monitoring
- Smart routing and queue callback
- Power Dialer
- Voicemail Drop
Custom
Custom pricingCustom-priced enterprise plan (min 25 licenses) with onboarding, SLAs, and SSO.
- Everything in Professional
- Custom onboarding
- API developer support
- Service-level agreements (SLAs)
- Single sign-on (SSO)
- Unlimited teams
Features
Integrations
Security & compliance
Pros & cons
Pros
- Fast to set up and easy for non-technical support/sales reps to use
- Deep native integrations with CRMs and helpdesks (Salesforce, HubSpot, Zendesk, Intercom) that log calls and surface contact context automatically
- Strong call-management feature set: IVR, smart routing, shared call inbox, call recording, and power dialer
- AI features (call transcription, summaries, sentiment) available across plans
Cons
- Inconsistent call/audio quality reported by some users - dropped calls and audio cutting in and out, especially during high-traffic periods
- Billing and contract disputes are a common complaint (unexpected charges, refund/cancellation friction)
- 3-seat minimum makes it expensive for very small teams (a 1-2 person team still pays for 3 seats)
- Advanced analytics, Salesforce CTI, and power dialer are gated behind the higher Professional/Custom tiers
What we found
Reviewers consistently praise Aircall's ease of setup, intuitive interface, and deep CRM/helpdesk integrations, while recurring complaints center on inconsistent call quality (dropped calls, audio cutting out) and frustrating billing/contract experiences.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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