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Side-by-side record

Aircall vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus Aircall at $30. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.4/5).

Full comparison

Aircallfrom $30 per user/mo
Splashtop Remote Supportfrom $25 per month
Audyense Score79ASStrong29AS*Low
PositioningCloud call center and business phone system that lives inside your CRM and helpdeskSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitSMB, Mid-market, EnterpriseStartup, SMB, Mid-market
Pricing plans
  • Essentials$30
  • Professional$50
  • CustomCustom pricing
  • Free or entry planFree
  • Higher tiersCustom pricing
Shared inbox & ticketingYesShared call inbox, shared numbers, call notes and assignment—
SLA managementNoSLAs are offered as a Custom-plan contract term, not an in-product SLA-tracking feature—
Knowledge base & help centerNoNot a helpdesk; no built-in knowledge base—
CSAT & satisfaction surveysNoNo native post-call CSAT surveys; would rely on integrations—
Automation & macrosYesCall routing, Smartflows/IVR, ring groups, queue callback, and power dialer sequences—
AI featuresYesAircall AI: automatic call transcription (24 languages), AI summaries, sentiment, and AI Voice Agent—
Public APIYesPublic REST API and webhooks; API access included from Essentials—
Reporting & dashboardsYesCall analytics and live monitoring; Analytics+ on higher tiers—
Live chat & messagingNoVoice-first; no web live chat (offers SMS/WhatsApp messaging instead)—
Omnichannel supportPartialVoice plus SMS/MMS and WhatsApp; no email or web chat channels—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified250+—
Aggregate rating4.4 · 1.5k reviews8.9 · No reviews yet
Integrations
SalesforceHubSpotZendeskIntercomGongSlack+9 more
—
Security & compliance
SOC 2 Type IIISO 27001GDPRHIPAA
—
Pros
  • Fast to set up and easy for non-technical support/sales reps to use
  • Deep native integrations with CRMs and helpdesks (Salesforce, HubSpot, Zendesk, Intercom) that log calls and surface contact context automatically
  • Strong call-management feature set: IVR, smart routing, shared call inbox, call recording, and power dialer
  • AI features (call transcription, summaries, sentiment) available across plans
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Inconsistent call/audio quality reported by some users - dropped calls and audio cutting in and out, especially during high-traffic periods
  • Billing and contract disputes are a common complaint (unexpected charges, refund/cancellation friction)
  • 3-seat minimum makes it expensive for very small teams (a 1-2 person team still pays for 3 seats)
  • Advanced analytics, Salesforce CTI, and power dialer are gated behind the higher Professional/Custom tiers
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Aircall ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Aircall

Aircall is a cloud-based phone and voice platform for sales and customer support teams, offering call routing, IVR, call recording, a power dialer, SMS/WhatsApp, and call analytics. It runs entirely in the browser and desktop/mobile apps and syncs contacts and call activity into 250+ tools like Zendesk, Salesforce, and HubSpot. It is a phone/voice layer rather than a full helpdesk ticketing system.

A particularly good fit for: Support and sales teams that need a cloud phone system tightly integrated with their existing CRM/helpdesk SMB and mid-market contact centers handling moderate-to-high inbound/outbound call volume Teams wanting quick deployment without on-prem telephony hardware

May be a poor fit if: Teams needing a full omnichannel helpdesk with ticketing, knowledge base, and email (Aircall is voice-first, not a ticketing system) Very small (1-2 person) teams sensitive to the 3-seat minimum spend

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Aircall: Published starting price $30 per user/mo

  • Essentials$30 per user/mo
  • Professional$50 per user/mo
  • CustomCustom pricing

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Aircall: Shared inbox & ticketing, Automation & macros, AI features, Public API, Reporting & dashboards Integrations include Salesforce, HubSpot, Zendesk, Intercom.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does Aircall's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for Salesforce, HubSpot, Zendesk support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Salesforce, HubSpot, Zendesk: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Aircall product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website