Audyense
Agile CRM
Sales & CRM · www.agilecrm.com
Overview
Agile CRM combines contact and deal management, marketing automation, and basic helpdesk tools with a built-in telephony dialer, aimed at small and mid-sized businesses on a budget. It ships a usable free tier for up to 10 users plus low-cost paid plans that add two-way telephony, mobile marketing, and unlimited contacts.
The problem Agile CRM solves
Small businesses that need marketing automation, a sales pipeline, and basic helpdesk tools often end up paying for three separate products. Agile CRM bundles lead scoring, telephony, and workflow automation into one low-cost (or free) platform, which appeals to budget-conscious SMBs. The tradeoff, per recent reviews, is a product that feels increasingly dated, with inconsistent support and doubts about ongoing active development.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: Free. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Gmail, Microsoft Outlook, Microsoft Exchange, Google Workspace, Slack, Zapier. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/31/2026; pricing and features can change.
How to evaluate Agile CRM
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for Budget-conscious small businesses wanting sales, marketing, and helpdesk bundled into one low-cost or free CRM, Teams wanting a built-in auto-dialer and voicemail drops without a separate dialer tool, Startups needing out-of-the-box lead scoring and marketing automation workflows. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can Agile CRM complete the critical workflow without manual work outside the product?
- Do the recorded connections (Gmail, Microsoft Outlook, Microsoft Exchange, Google Workspace) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/31/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- Budget-conscious small businesses wanting sales, marketing, and helpdesk bundled into one low-cost or free CRM
- Teams wanting a built-in auto-dialer and voicemail drops without a separate dialer tool
- Startups needing out-of-the-box lead scoring and marketing automation workflows
Not a fit if
- Companies wanting an actively-modernized CRM UI, given reports of no major product update since around 2020
- Organizations with large contact volumes or needing dedicated, responsive enterprise support
Why it’s listed
- Long-running CRM covering sales, marketing, and basic support in one platform
- One of the few CRMs with a genuinely usable free tier
- Built-in telephony/auto-dialer as a standard feature rather than a bolt-on
Pricing
Free
FreeFree CRM plan for up to 10 users with core sales and contact management.
- Up to 1,000 contacts and companies
- Appointment scheduling
- Email tracking
- Built-in lead scoring
- Deal and contact management
Starter
$9 per_user_per_monthEntry paid plan adding two-way email sync and reporting for growing teams.
- Up to 10,000 contacts and companies
- Two-way email integration
- Custom deal milestones
- Reporting and dashboards
- Web-to-contact forms
Regular
$30 per_user_per_monthMid-tier plan adding built-in telephony and marketing automation for scaling sales teams.
- Up to 50,000 contacts and companies
- Two-way telephony/auto-dialer
- Marketing automation workflows
- Mobile marketing
- Social media monitoring
Enterprise
$48 per_user_per_monthTop-tier plan with unlimited contacts and advanced calling/automation features.
- Unlimited contacts and companies
- Call recording and automated voicemail drops
- Advanced integrations (Google, Shopify, Stripe)
- Priority support
- Custom automation workflows
Features
Integrations
Security & compliance
Pros & cons
Pros
- Very affordable, with a genuinely usable free tier
- All-in-one feature set spanning sales, marketing automation, and basic helpdesk
- Built-in telephony/auto-dialer with voicemail drops, unusual at this price point
- Easy to get started with for basic contact and deal management
Cons
- Dated, unintuitive UI/UX compared to newer CRMs
- Customer support is inconsistent, especially on lower-priced plans
- Concerns the product is under-maintained; Reddit's r/CRM has threads asking if it's abandoned
- Mobile apps are poorly rated (iOS ~1.6, Android ~1.8 stars) and reportedly neglected
What we found
Reviewers praise Agile CRM's affordability and all-in-one feature set, but cite a dated UI, inconsistent support (especially on lower tiers), and recent concern that active development has stalled.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
Written by Audyense accounts · moderated before publishing
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