Audyense
Userback
Design & Product · www.userback.io
Overview
Userback is a visual feedback and bug-reporting platform that lets product, dev, and support teams capture screenshots, screen recordings, session replays, and console and network logs directly from users or QA testers. It centralizes feedback collection through widgets, surveys, a feature portal, and a browser extension, with two-way sync into issue trackers like Jira and GitHub. It is positioned for SaaS companies and agencies that need faster, more precise bug reports and client feedback than email or spreadsheets.
The problem Userback solves
Product and dev teams often get bug reports and client feedback as vague, screenshot-less emails or Slack messages that lack the technical context needed to reproduce an issue. Userback solves this by letting anyone annotate a screenshot, record their screen, or leave a comment directly on the live page, automatically attaching console logs, network requests, and a session replay, then syncing the report two-way into Jira, ClickUp, or GitHub.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: Free. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Jira, GitHub, GitLab, Slack, Microsoft Teams, Asana. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 8/1/2026; pricing and features can change.
How to evaluate Userback
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for SaaS product and dev teams that need precise, visually-annotated bug reports instead of vague email descriptions, Agencies and freelancers collecting client feedback and approvals on websites, designs, or PDFs from non-technical stakeholders, Teams wanting feedback synced two-way into existing trackers like Jira, ClickUp, Linear, or GitHub. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can Userback complete the critical workflow without manual work outside the product?
- Do the recorded connections (Jira, GitHub, GitLab, Slack) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 8/1/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- SaaS product and dev teams that need precise, visually-annotated bug reports instead of vague email descriptions
- Agencies and freelancers collecting client feedback and approvals on websites, designs, or PDFs from non-technical stakeholders
- Teams wanting feedback synced two-way into existing trackers like Jira, ClickUp, Linear, or GitHub
Not a fit if
- Teams needing an actual design or prototyping tool, or a full product-roadmap and PM suite
- Enterprise buyers wanting a long, mature review track record outside G2 and Capterra
Pricing
Free Forever
FreeCore visual feedback collection for small teams.
- 2 seats, 2 feedback projects
- Unlimited feedback collection
- 7-day feedback retention
- All core widget features
Team
$29 per month, billed annuallyFor growing teams that need PM integrations and unlimited feedback history.
- 5 seats, 5 feedback projects
- Unlimited feedback retention
- Jira and ClickUp integrations
- Customizable feedback widgets
Business
$79 per month, billed annuallyFor teams that want AI-assisted triage, session replay, and developer diagnostics.
- Unlimited seats, 25 projects
- AI feedback and insights
- Console logs, network requests, and session replays
- JavaScript SDK and user surveys
Business Plus
$159 per month, billed annuallyFor larger teams needing mobile SDKs, deeper integrations, and API access.
- Unlimited seats, 50 projects
- Mobile SDK for iOS and Android
- Intercom and Zendesk integrations
- REST API and webhooks
Features
Integrations
Security & compliance
Pros & cons
Pros
- Annotation and screenshot markup tools are accurate and easy for non-technical clients to use
- Fast, responsive support team that actively ships requested features
- Centralizes feedback and cuts down email back-and-forth between clients or testers and dev teams
- Strong two-way integrations plus session replay and console/network log capture for developers
Cons
- Chrome extension is limited, for example not easily switching between projects
- Mobile web and app experience for submitting feedback is reportedly weak
- Some integrations are one-directional rather than fully two-way
- Widget customization and positioning have limited flexibility
What we found
Rated 4.7/5 on G2 (241 reviews) and 4.8/5 on Capterra (71 reviews).
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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