Audyense
Tidio
VerifiedCustomer Support · www.tidio.com
Overview
Tidio is a customer service platform that combines live chat, ticketing, and AI-powered automation for small and mid-sized businesses, with a particular focus on ecommerce. Its Lyro AI agent answers common customer questions automatically, while a visual Flows builder automates lead capture and cart recovery. It installs no-code on platforms like Shopify, WordPress, and Wix and unifies messages from web chat, email, Messenger, Instagram, and WhatsApp in one inbox.
The problem Tidio solves
Small ecommerce and SMB support teams want to answer shoppers instantly and deflect repetitive questions, but stitching together live chat, a helpdesk, social channels, and an AI bot usually means multiple tools and technical setup. Tidio combines no-code live chat, ticketing, omnichannel messaging, and the Lyro AI agent in one platform that installs on Shopify or WordPress in under an hour, so a small team can automate common questions and recover carts from a single inbox. The trade-off is pricing: conversations, AI, and automation are metered separately, so real costs can climb well above the advertised plan and teams that outgrow the SMB tiers face a steep jump.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: Free. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Shopify, WooCommerce, WordPress, Wix, BigCommerce, Facebook Messenger. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/20/2026; pricing and features can change.
How to evaluate Tidio
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for Small ecommerce and Shopify stores wanting live chat plus AI-assisted support, SMBs that need a quick, no-code chat and helpdesk setup, Teams that want an AI agent to auto-resolve common, repetitive customer questions. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can Tidio complete the critical workflow without manual work outside the product?
- Do the recorded connections (Shopify, WooCommerce, WordPress, Wix) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/20/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- Small ecommerce and Shopify stores wanting live chat plus AI-assisted support
- SMBs that need a quick, no-code chat and helpdesk setup
- Teams that want an AI agent to auto-resolve common, repetitive customer questions
Not a fit if
- Mid-market and enterprise teams needing advanced reporting, deep routing, and SLA management
- High-volume support teams that need flat, fully predictable pricing
Why it’s listed
- Widely adopted AI live-chat and chatbot tool for SMB and ecommerce
- Strong free tier and native Shopify integration lower the barrier to entry
- Lyro AI agent automates resolution of common support conversations
Pricing
Free
FreeFree plan for getting started with live chat and basic support.
- 50 billable conversations/mo
- 50 one-off Lyro AI conversations (lifetime)
- 100 Flows visitors reached/mo
- Up to 10 seats
- Live chat, ticketing, and email management
- Basic analytics and multilanguage support
Starter
$24 per account / monthEntry paid plan for small teams (billed annually at $290/yr).
- 100 billable conversations/mo
- 50 one-off Lyro AI conversations
- 100 Flows visitors reached/mo
- Up to 10 seats
- Everything in Free
- Live video calls
Growth
$49 per account / monthScales conversation volume and adds automation for growing teams.
- From 250 billable conversations/mo
- Scalable Lyro AI and Flows options
- Up to 10 seats
- Advanced analytics and user permissions
- Automatic chat assignment and auto-reply
- Macros and ticketing automations
Plus
$300 per account / monthCustom plan (from $300/mo plus usage fees) for larger operations.
- Custom conversation, Lyro, and Flows volumes
- Custom number of seats
- Dedicated success manager and premium support
- Departments and multiproject support
- Custom branding and OpenAPI access
- Larger attachments (up to 100MB)
Premium
Custom pricingEnterprise plan with contact-sales pricing and AI resolution guarantees.
- From 3,000 Lyro AI conversations/mo
- Guaranteed 50% Lyro AI resolution rate with pay-per-resolution billing
- Mobile SDK and AI insights
- Advanced Copilot and managed service
- SSO and compliance
- Slack support
Features
Integrations
Security & compliance
Pros & cons
Pros
- Fast, no-code setup and an intuitive dashboard; most teams are live in under an hour
- Genuinely useful free plan that includes live chat, ticketing, channels, and a taste of AI
- Strong Shopify/ecommerce fit with behavior triggers for cart recovery and product questions
- Lyro AI agent and a visual Flows builder handle common questions and automation well
Cons
- Metered billing across billable conversations, Lyro conversations, and Flows visitors makes real monthly cost hard to predict
- Only 50 one-off Lyro AI conversations are included, so heavy AI use requires paid add-ons that become the main cost driver
- Large jump from the Growth tier to Plus with no true mid-market plan; bills can climb 2-3x the advertised price
- Reporting and analytics are solid but basic, and the widget shows Tidio branding unless you pay extra
What we found
On G2 Tidio holds about 4.6/5 across roughly 1,880 reviews, with users consistently praising fast no-code setup, ease of use, and the strong free tier; it also rates ~4.7 on Capterra and ~4.8 on the Shopify App Store.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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