Audyense
Squadcast
DevOps · www.squadcast.com
Overview
Squadcast is a cloud-based incident management and on-call platform that unifies alerting, on-call scheduling, escalation policies, and incident response with SRE workflows like postmortems and SLO tracking. It ingests alerts from monitoring tools and routes them to the right responders across multiple channels, then helps teams collaborate to resolution and learn afterward. It was acquired by SolarWinds in 2025 and is now also marketed as SolarWinds IT Incident Response (Squadcast).
The problem Squadcast solves
Engineering and SRE teams get flooded with alerts from many monitoring tools and struggle to route them to the right on-call person, coordinate a response, and learn from outages. Squadcast targets DevOps/SRE and IT-ops teams that need reliable on-call scheduling, noise reduction, and structured incident response without stitching together several disparate tools. It is aimed especially at teams that find PagerDuty or Opsgenie too expensive or too complex.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: Free. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Datadog, Prometheus, Grafana, AWS CloudWatch, Jira, Slack. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/24/2026; pricing and features can change.
How to evaluate Squadcast
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for SRE and DevOps teams wanting on-call plus incident response in one tool, SMB and mid-market teams seeking a cheaper PagerDuty/Opsgenie alternative, Teams already using monitoring tools (Datadog, Prometheus, Grafana) that need alert routing on top. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can Squadcast complete the critical workflow without manual work outside the product?
- Do the recorded connections (Datadog, Prometheus, Grafana, AWS CloudWatch) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/24/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- SRE and DevOps teams wanting on-call plus incident response in one tool
- SMB and mid-market teams seeking a cheaper PagerDuty/Opsgenie alternative
- Teams already using monitoring tools (Datadog, Prometheus, Grafana) that need alert routing on top
Not a fit if
- Teams wanting an all-in-one observability/monitoring suite (it ingests alerts, it doesn't monitor infrastructure itself)
- Buyers needing a large, mature partner/integration ecosystem on par with the biggest incumbents
Why it’s listed
- Popular, well-reviewed PagerDuty/Opsgenie alternative with a genuine free tier and lower per-seat pricing
- Unifies on-call, alerting, and incident response with SRE workflows (postmortems, SLO tracking) in one platform
- Now backed by SolarWinds, giving it observability-plus-incident-response positioning
Pricing
Free
FreeFree plan for small teams getting started with on-call and alerting.
- Up to 5 users
- 1 team
- 5 services
- Unlimited email/push alerts (plus limited free SMS & voice)
- 3 months data retention
Pro
$12 per user/monthCore on-call and incident response for growing teams (about $9/user/month billed annually).
- Unlimited users
- Up to 50 services
- Escalation policies & routing rules
- Runbook executions
- Multi-channel notifications
Premium
$19 per user/monthAdds advanced reliability and governance features (about $16/user/month billed annually).
- Everything in Pro
- Custom user roles
- Up to 5 status pages
- SLO tracker
- 1-year data retention
Enterprise
$26 per user/monthFor larger orgs; custom/volume and on-premise pricing available via sales (about $21/user/month billed annually).
- Everything in Premium
- Dedicated customer reliability engineer
- Advanced security controls
- Custom/volume pricing
- On-premise option on request
Features
Integrations
Security & compliance
Pros & cons
Pros
- Intuitive, quick to set up and easy for new team members to navigate
- Flexible multi-channel notifications (email, push, SMS, phone/IVR ack) with configurable escalation policies
- Intelligent Alert Grouping and alert/maintenance suppression cut alert fatigue and noise
- More affordable than PagerDuty/Opsgenie, with a free tier and unlimited free stakeholders
Cons
- Not a complete observability solution — teams still need separate monitoring/log systems
- Some reviewers report customer-service and communication difficulties
- Smaller review base and ecosystem than the largest incumbents
- Advanced configuration and workflows can take time to learn
What we found
Reviewers across G2 (4.4), Capterra (4.5) and TrustRadius consistently praise Squadcast's ease of setup, flexible multi-channel alerting, and responsive support, while noting it is a focused incident tool rather than a full observability suite and that some users hit customer-service/communication friction.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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