AudyenseSplashtop Remote Support
Customer Support · www.splashtop.com
Overview
Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.
The problem Splashtop Remote Support solves
Customer support teams need a repeatable way to replace disconnected systems and manual handoffs with measurable operational execution. Splashtop Remote Support is relevant because the independently researched profile documents splashtop remote support is a remote desktop solution perfect for helpdesks, it professionals, and msps (managed service providers). Buyers should validate current pricing, integrations, data handling, and fit before committing.
Best for
- B2B teams evaluating customer support software
- Teams that need documented workflow capabilities and fit guidance
- Organizations willing to validate implementation and plan limits
Not a fit if
- Teams seeking a workflow outside the product's documented focus
- Teams needing unlimited usage without plan limits
- Organizations that cannot validate implementation effort or vendor claims
Why it’s listed
- Adds a distinct customer support workflow to the directory
- Independent review includes a researched description, capabilities, pricing context, and tradeoffs
- Provides comparison context for customer support buyers
Pricing
Free or entry plan
FreePublic review lists a starting price of 25 USD; confirm billing period and limits.
- Access From Any Device
- Easy Deployment
- Create And Send Deployment Package
- Automatically Install And Deploy To Group Of Computers
- High Performance
- Attended And Unattended Remote Support
- Group Computers
- User Managment
Higher tiers
Custom pricingHigher tiers and enterprise terms should be confirmed with the vendor.
- Create And Send Deployment Package
- Automatically Install And Deploy To Group Of Computers
- High Performance
- Attended And Unattended Remote Support
- Group Computers
- User Managment
- Resell Remote Access
- Robust Security
Features
Pros & cons
Pros
- Independent review documents a concrete business workflow
- Documented capability: Access From Any Device
- Documented capability: Easy Deployment
- Documented capability: Create And Send Deployment Package
- Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
- Pricing and usage limits should be checked against the exact plan
- Implementation effort depends on the team's data and process maturity
- Reported outcomes should be validated with the buyer's own data
What the record shows
Independent FinancesOnline research describes splashtop remote support is a remote desktop solution perfect for helpdesks, it professionals, and msps (managed service providers).
Summary and score aggregated from public review platforms. We link to original reviews rather than reproducing them — read the source before deciding.
User reviews
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