Audyense
New Relic
VerifiedDevOps · newrelic.com
Overview
New Relic is a cloud-based observability platform that unifies application performance monitoring (APM), infrastructure monitoring, log management, and distributed tracing in a single interface. It uses a consumption-based model priced on data ingested plus per-user seats, with a perpetual free tier. Teams use it to detect, troubleshoot, and resolve performance issues across their full stack.
The problem New Relic solves
Engineering and SRE teams struggle to detect, diagnose, and resolve performance and reliability issues when telemetry is scattered across separate APM, infrastructure, and logging tools. New Relic centralizes full-stack monitoring, tracing, and alerting so teams can find and fix problems faster from one interface. It fits SMB through enterprise teams, though those needing flat, predictable costs or self-hosted deployment may find it a poor match.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: Free. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform, Kubernetes, Docker, Java. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/21/2026; pricing and features can change.
How to evaluate New Relic
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for Engineering and SRE teams needing unified APM, infrastructure, and log monitoring in one tool, Small-to-medium teams that benefit from usage-based pricing over per-host models, Organizations with compliance needs (FedRAMP Moderate, HIPAA, SOC 2, ISO 27001). Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can New Relic complete the critical workflow without manual work outside the product?
- Do the recorded connections (Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform, Kubernetes) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/21/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- Engineering and SRE teams needing unified APM, infrastructure, and log monitoring in one tool
- Small-to-medium teams that benefit from usage-based pricing over per-host models
- Organizations with compliance needs (FedRAMP Moderate, HIPAA, SOC 2, ISO 27001)
Not a fit if
- Teams wanting fully predictable flat costs, since data-ingest billing can spike as volume grows
- Organizations requiring on-premises or self-hosted deployment of the monitoring backend
Why it’s listed
- A long-established, market-leading full-stack observability and APM platform
- Broad multi-source review coverage (G2, Capterra, TrustRadius) with consistently strong ratings
- Genuine free tier plus enterprise-grade compliance (SOC 2 Type II, ISO 27001, FedRAMP, HIPAA)
Pricing
Free
FreePerpetual free plan with 100 GB/month of data ingest and one full platform user.
- 100 GB data ingest per month
- 1 full platform user included free
- Unlimited basic users
- Access to 50+ platform capabilities
- No credit card required
Standard
$10 first full platform user/monthEntry paid tier for small teams, up to 5 full platform users.
- $10 for first full platform user
- $99/month per additional full platform user (max 5)
- Core users $49/user/month
- Basic users free
- $0.40/GB data ingest beyond 100 GB free
Pro
$349 per full platform user/month (annual)For growing teams needing unlimited full platform users.
- $349/full platform user/month on annual commitment
- Unlimited full platform users
- Core users $49/user/month
- Basic users free
- $0.40/GB data ingest beyond 100 GB free
Enterprise
Custom pricingCustom-priced tier with advanced compliance and support SLAs.
- Custom pricing (contact sales)
- FedRAMP Moderate and HIPAA eligibility with Data Plus
- 1-hour critical support response SLA
- Advanced governance and extended retention options
Features
Integrations
Security & compliance
Pros & cons
Pros
- Comprehensive full-stack observability covering APM, infrastructure, logs, and traces in a single platform
- Effective, timely alerting that helps teams catch and resolve issues before they escalate
- Dashboards and data organization that reviewers find relevant and easy to consume once set up
- Usage-based pricing removes per-host 'host anxiety' and can be cheaper for small-to-medium teams
Cons
- Costs can become high and difficult to predict as data ingestion scales
- NRQL query language and custom dashboard setup carry a notable learning curve
- The UI can feel overwhelming or unintuitive for new users
- Some smaller customers report slow or less proactive support response
What we found
Across G2, Capterra, and TrustRadius, reviewers consistently praise New Relic's breadth of full-stack monitoring, real-time dashboards, and effective alerting that shortens incident resolution. The most common complaints are unpredictable/high costs as data ingest scales and a steep learning curve for NRQL queries and custom dashboards.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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